Service Request Ticket - # 74520

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2019 10:10 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181480[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag BTKYDX2 Description Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
Serial No. BTKYDX2 Location Ramon Carmillo

CPU intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:63:21

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Dec 18, 2019 10:38 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Dec 18, 2019 10:38 AM 
Updated inventory
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Tricia Flaherty Dec 18, 2019 09:17 AM 
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Dec 18, 2019 09:17 AM 
Did you bring back W#20110681[Edit Inv]?  If so update in inventory 
with current location, if not why not?
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Joe Collinsworth Nov 26, 2019 08:24 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Nov 26, 2019 08:24 AM 
Monitor and keyboard have been setup
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Tricia Flaherty Nov 26, 2019 08:23 AM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Nov 21, 2019 05:02 PM 
Status changed from (5) Completed to (1) Pending
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Joe Collinsworth Nov 21, 2019 05:00 PM 
Priority changed from (3) Priority to (2) High Priority.
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Joe Collinsworth Nov 21, 2019 04:59 PM 
Task reassigned to UCS Tech.
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Joe Collinsworth Nov 21, 2019 04:56 PM 
Still needs keyboard drivers and monitor setup
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Joe Collinsworth Nov 21, 2019 04:38 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Nov 21, 2019 04:38 PM 
Done
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Alix Karkanen Nov 21, 2019 09:53 AM 
Called today, anytime works for them for this to 
happen.
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Katherine Reynoso Nov 21, 2019 09:08 AM 
Task reassigned to Joe Collinsworth.
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Katherine Reynoso Nov 19, 2019 04:32 PM 
The point of contact is Jessica Roberts at 
Student Engagement. I called today to tell her 
that we need to uninstall ASURE ID on their 
current computer before it is installed on this 
new one because of the liscensing issue. 
Additionally, I've installed DS Control Point. 
I'm unsure if there is any other hardware 
needed apart from these two.
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Katherine Reynoso Nov 19, 2019 09:55 AM 
It looks like for ASURE ID you need to uninstall 
it on the other machine first.
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Katherine Reynoso Nov 15, 2019 09:08 AM 
Their keyboard is 20101100[Edit Inv]. They might ask for a 
new keyboard.
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Katherine Reynoso Nov 14, 2019 11:08 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Nov 14, 2019 10:56 AM 
Started reimage
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Tricia Flaherty Nov 13, 2019 10:10 AM 
New desktop PC W#20181480[Edit Inv] and monitor W#20181469[Edit Inv]
are on Inventory counter in ITC008 with IFC Setup form 
to go to WUC210 SWUC Info Desk station to replace cpu 
W#20110681[Edit Inv] and monitor W#20030924; Contact on this is 
Chelsee Blatner
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