Service Request Ticket - # 74521

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2019 10:18 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181481[Edit Inv] (opens in a new window) Bldg/Room WUC 145
Service Tag BTJYDX2 Description Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
Serial No. BTJYDX2 Location Break Room for classified employees

CPU intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; TRANSFER FROM W#20110682: WASPLABELER +Barcode Maker 1 User from P0096269;

Wired NIC 6C:2B:59:E7:62:D0

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Nov 19, 2019 03:05 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Nov 19, 2019 03:05 PM 
Delivered and set up
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Katherine Reynoso Nov 18, 2019 03:26 PM 
Status changed from (1) Pending to (2) Scheduled
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Katherine Reynoso Nov 15, 2019 01:20 PM 
She wants it delivered Tuesday at 2:30PM. I 
dropped off the scanner and cord.
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Katherine Reynoso Nov 15, 2019 09:26 AM 
Brought in one of the scanners and a cord for 
testing.
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Katherine Reynoso Nov 15, 2019 08:33 AM 
The software was received by the SenSource 
directly, when they purchased the items. They 
are running version 3.0.003. I called SenSource 
and they gave me the materials for installing 
it on another computer.
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Katherine Reynoso Nov 14, 2019 11:08 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Nov 14, 2019 10:56 AM 
Started reimage
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Tricia Flaherty Nov 13, 2019 10:22 AM 
NOTE from Chelsee on her SPECIALIZED SOFTWARE: " 
will say that with my computer, it will take a little more 
time (20110682). I have a special software on it for 
downloading people counter data at the entry doors of 
the WUC and we cannot lose that software. We tried to 
save the software on an old laptop and move it to 
another laptop due to a reimage and ended up losing the 
software "
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Tricia Flaherty Nov 13, 2019 10:18 AM 
New desktop PC W#20181481[Edit Inv] and monitor W#20181470[Edit Inv]
are on Inventory counter in ITC008 with IFC Setup form 
to go to WUC210I for Chelsee Blatner, Asst Director in Student 
Engagement to replace cpu 
W#20110682[Edit Inv] and monitor W#20111091; Contact on this is 
Chelsee Blatner
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