Service Request Ticket - # 74522

Service Request Information

CONTACT Name Addington, Aislinn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2019 10:43 AM
Department Abby’s House Phone 89657
Location Email addingtona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150202[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag FFCJ462 Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. FFCJ462 Location PDR pile - drive out

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC F8:CA:B8:08:C6:84


Wireless NIC DC:53:60:64:A8:39


Bluetooth NIC DC:53:60:64:A8:3D


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public

Entered by Date Memo
Stephanie Magee Nov 13, 2019 03:23 PM
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Nov 13, 2019 03:23 PM
dropped off loaner in in box
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Gino Salazar Nov 13, 2019 01:57 PM
Task reassigned to Service Request Desk.
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Gino Salazar Nov 13, 2019 01:57 PM
I gave her a laptop bag and a charger as well with it
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Gino Salazar Nov 13, 2019 01:57 PM
I didn't get the WOU number but this was the person who 
came to pick it up at the front desk a little bit ago. She will 
return it by the end of the day. Please complete the task 
when she does.
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Stephanie Magee Nov 13, 2019 01:23 PM
Task reassigned to Gino Salazar.
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Stephanie Magee Nov 13, 2019 01:23 PM
Where is the laptop? Which laptop? 
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Gino Salazar Nov 13, 2019 01:21 PM
Task reassigned to Service Request Desk.
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Megan Thibeault Nov 13, 2019 10:56 AM
Task reassigned to Gino Salazar.
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Megan Thibeault Nov 13, 2019 10:56 AM
Can you do this please, the user will need to hardwire in
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Alix Karkanen Nov 13, 2019 10:43 AM
Aislinn needs a loaner, just needs 
chrome/firefox, to pull up google docs at a 
meeting.
She would need it before 12:30 and can bring it 
back by the end of the day.
Give call or have SRD give call when its ready 
for pickup
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