Service Request Ticket - # 74532

Service Request Information

CONTACT Name Hanson, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2019 02:46 PM
Department Campus Public Safety Phone 88481
Location Email hansonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20180600[Edit Inv] (opens in a new window) Bldg/Room PS
Service Tag HS7B8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. HS7B8S2 Location Mike Hanson, Public Safety Sergeant

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC C8:F7:50:0D:58:5A


Wireless NIC FC:77:74:F1:74:8A


Bluetooth NIC FC:77:74:F1:74:8E


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public

Entered by Date Memo
Joe Collinsworth Nov 20, 2019 02:32 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Megan Thibeault Nov 20, 2019 01:59 PM
Task reassigned to Joe Collinsworth.
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Katherine Reynoso Nov 19, 2019 04:40 PM
They should have the flash drive to import the 
settings for DS Control Point (ask John if you 
have questions). You will need a ethernet 
dongle(They don't have one), to hardwire them 
into the computer. They said all the people who 
they want hardwired should be in on Wednesdays 
and Fridays. Double Check before going. Item 
back on inventory counter.
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Katherine Reynoso Nov 19, 2019 04:35 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Nov 19, 2019 04:34 PM
I've installed DS Control Pointe. I've looked 
at the software and asked Jessica Olson and 
Kevin Thibeault about it. The Omnigo Dispatch 
and the Report Exec should receive access 
through their portal. I've put Mike Hanson, 
Rebecca Chiles, Jessica Olson, and Laura 
Freeborn as admins. 
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Katherine Reynoso Nov 15, 2019 01:20 PM
Gave me the loaner. and I need to check what 
software he wants.
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Katherine Reynoso Nov 14, 2019 09:22 AM
Reimage finished with basic software. He will be 
in tomorrow to see if there is any additional 
software needed on this.
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Katherine Reynoso Nov 14, 2019 08:35 AM
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Nov 14, 2019 08:35 AM
Started Image
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Tricia Flaherty Nov 13, 2019 02:51 PM
The laptop and Setup form are on the inventory counter in 
ITC008
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Tricia Flaherty Nov 13, 2019 02:46 PM
This laptop is for Sergeant Mike Hanson who currently 
ius not assigned his own workstation and is in lieu or 
EXEMPT loaner from UCS W#20120211[Edit Inv] which is "super 
slow and not running well)for Public Safety. Please pick 
up the loaner W#20120211[Edit Inv] when this is delivered to 
Hanson.  he may not know about the loaner by Rebecca 
Chiles does.
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