Service Request Ticket

Service Request Information

CONTACT	Name	Olsen, Mandy	Date	Nov 14, 2019 09:04 AM
	Department	Education & Leadership	Phone	88471
	Location		Email	olsena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160905 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5HSHJH2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	5HSHJH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:7F:D8

TECHS	Submitted by	Joe Collinsworth	Contact	jcollinsworth17@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Nov 18, 2019 02:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Nov 18, 2019 02:36 PM	Added her as admin and sorted out printers.	Add Attachment
Megan Thibeault	Nov 18, 2019 09:49 AM	Task reassigned to Anthony Franklin.	Add Attachment
Megan Thibeault	Nov 18, 2019 09:49 AM	Needs help with printers being added, needs admin rights	Add Attachment
Joe Collinsworth	Nov 14, 2019 03:57 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joe Collinsworth	Nov 14, 2019 03:56 PM	Task reassigned to Gino Salazar.	Add Attachment
Joe Collinsworth	Nov 14, 2019 03:56 PM	Go check in with her tomorrow to get everything set up	Add Attachment
Joe Collinsworth	Nov 14, 2019 03:50 PM	Started	Add Attachment
Gino Salazar	Nov 14, 2019 01:57 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Nov 14, 2019 12:06 PM	Task reassigned to Gino Salazar.	Add Attachment
Joe Collinsworth	Nov 14, 2019 09:06 AM	**This is an outgoing email** Hi Mandy, I need some additional information regarding service request #74533 Description: OS Upgrade Please let me know when is a good time for us to come start the reimage. When it's completed we'll come help you get set up on the new OS. Thank you Joe	Add Attachment Public