Service Request Ticket - # 74534

Service Request Information

CONTACT Name Harwell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2019 09:42 AM
Department Natural Science Division Phone 88891
Location Email harwella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190536[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 3TSP1Z2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 3TSP1Z2 Location Tech shelves--Box #21

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; UPGRADE [Camtasia v9.1/Snagit 2018 Education VISA2017007626(June2018)] TO Camtasia Education Version 19 Upgrade with 1 yr maint VISA2019010872 MAR2020 Order#11942 UPGRADE-ABLE to Camtasia 2020 MAINT#S231232 MAY2020; OfficeOne ShapeLocker v.2.3(PowerPoint add-on)single user license VISA2019010960 APR2020 order11962;

Wired NIC 98:E7:43:67:A5:55


Wireless NIC 50:EB:71:E4:C6:D1


Bluetooth NIC 50:EB:71:E4:C6:D5

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Nov 27, 2019 12:44 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Nov 26, 2019 11:08 AM 
Left voicemail
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Gino Salazar Nov 26, 2019 10:56 AM 
Task reassigned to Joe Collinsworth.
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Gino Salazar Nov 15, 2019 10:24 AM 
Task reassigned to Gino Salazar.
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Gino Salazar Nov 14, 2019 11:20 AM 
It will be best if we have her there. Tomorrow one of us will 
head over during those times and get her all set up
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Joe Collinsworth Nov 14, 2019 10:24 AM 
She should be able to just use VLC
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Alix Karkanen Nov 14, 2019 09:42 AM 
Amy needs to show videos for a class on her 
laptop, but its asking her to install a Kodak 
from the microsoft store (its blocked), or an 
mpeg2 extension.
She is in class all day today, but will leave her 
door open. Tomorrow she can be ther 10-12 or 1-2.
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