Service Request Ticket - # 74536

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2019 10:20 AM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141164[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3F2NV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:50:96


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public

Entered by Date Memo
Joe Collinsworth Nov 19, 2019 04:45 PM
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Nov 19, 2019 03:14 PM
Started
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Joe Collinsworth Nov 19, 2019 11:26 AM
Do laptop this afternoon
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Joe Collinsworth Nov 19, 2019 08:50 AM
20141164[Edit Inv] was already done actually
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Alix Karkanen Nov 19, 2019 08:17 AM
Task reassigned to Joe Collinsworth.
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Megan Thibeault Nov 19, 2019 07:56 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Gino Salazar Nov 15, 2019 11:09 AM
the push didnt go through last night, when someone does 
this please just log into 20141164[Edit Inv] and start the upgrade
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Megan Thibeault Nov 14, 2019 03:30 PM
W20141164 got the push for the update tonight. 
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Gino Salazar Nov 14, 2019 02:16 PM
Send email to make sure its okay to push to the reception 
desk tonight and pick up the laptop
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Megan Thibeault Nov 14, 2019 02:13 PM
Gio emailed to see if we could push the W20141164 update tonight. 
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Alix Karkanen Nov 14, 2019 10:21 AM
****This is an email****
Yes, everything should be backed up on the H:\
Either this afternoon or tomorrow would be best.
Thank you,
Nora
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Alix Karkanen Nov 14, 2019 10:20 AM
****This is an email****
Good morning,
We have to computers in the Library Admin office 
that need to be upgraded to Windows 10:
Reception desk - WOU # 20141164[Edit Inv]
Laptop - WOU # 20150264[Edit Inv]
Thank you,
Nora
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