Service Request Ticket - # 74537

Service Request Information

CONTACT Name Schowalter, Dana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2019 11:03 AM
Department Humanities Division Phone 89240
Location Email schowalterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190527[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFZ5K7ZL410 Location PDR

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:70:14:43


Bluetooth NIC A4:83:E7:3B:9A:5C

TECHS Submitted by Gino Salazar Contact gsalazar15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Stephanie Magee Dec 11, 2019 12:21 PM 
Adapter: 20190527[Edit Inv]
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Gino Salazar Nov 19, 2019 12:52 PM 
Just in case the user needs to get any files, I'm putting the 
HardDrive in the waiting for wipe area but the laptop is so 
slow and beat up I'm just putting it into the going to PDR 
stuff
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Gino Salazar Nov 15, 2019 02:38 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 15, 2019 02:38 PM 
Delievered and setup!
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Gino Salazar Nov 15, 2019 10:21 AM 
Getting this imaged and going
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Tricia Flaherty Nov 14, 2019 04:57 PM 
Task reassigned to Gino Salazar.
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Tricia Flaherty Nov 14, 2019 03:26 PM 
She wants MAcC laptop, I am assigning W#20190527[Edit Inv] to 
repalce W#20140658[Edit Inv] , New laptop is on the Inventory 
Counter in ITC008 with GFA Setup form
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Tricia Flaherty Nov 14, 2019 12:17 PM 
sent her email with options for T/TT faculty 11-14-2019
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Gino Salazar Nov 14, 2019 11:05 AM 
Task reassigned to Tricia Flaherty.
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Gino Salazar Nov 14, 2019 11:05 AM 
Is there anything we can do for her? Like a new machine?
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Gino Salazar Nov 14, 2019 11:04 AM 
I gave her loaner 20131001[Edit Inv] in the mean time
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Gino Salazar Nov 14, 2019 11:03 AM 
This laptop is looking like its on its last legs. Even after 
reimage its still running slowly. The screen is also getting 
weird pressure points when touching the apple logo on the 
back. Also the bottom casing part of it is barely staying on 
from getting beat up over time/
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