Service Request Ticket - # 74551

Service Request Information

CONTACT Name Thew, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2019 02:15 PM
Department Deaf Studies and Professional Studies Phone 89341
Location Email thewd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190533[Edit Inv] (opens in a new window) Bldg/Room RWEC 134
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry # #Z0WR
Serial No. C02ZJ31HLVDM Location Denise Thew Hackett, Deaf Studies

CPU Intel Core i7(2.8GHz quad, 6MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:CE:A3:EC


Bluetooth NIC A4:83:E7:C7:68:65

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 02, 2019 10:07 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Reggie Johnson Nov 25, 2019 04:01 PM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Nov 25, 2019 04:00 PM 
Delivered, added 
Denise as an admin, 
installed printer 
drivers and copier 
code. Updated 
software. Updated 
inventory. Returned 
MacBook air 20150250[Edit Inv], 
it's under the stand 
up desk. Wipe on 2 
wks
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Megan Thibeault Nov 25, 2019 07:41 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Katherine Reynoso Nov 19, 2019 10:10 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Nov 19, 2019 10:10 AM 
****This is an outgoing email****
Hi Denise,

I need some additional information regarding 
service request #74551

Description: NEW EQUIP SETUP: Deliver Apple 13in 
MacBook Pro Touch Bar SpcGry # #Z0WR   to RWEC 134

Your new MacBook pro laptop is ready to be 
delivered. We've installed the basic software like 
chrome, Adobe dc, and office 2019. If there is no 
additional software, then you can contact me or 
our front office at 503-838-8925 to send us a list 
of preferred times to have this delivered.

Thank You,
Katherine Reynoso
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Public
Katherine Reynoso Nov 19, 2019 10:08 AM 
Finished.
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Peter Puettmann Nov 18, 2019 04:46 PM 
make sure to check that chrome is installed
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Peter Puettmann Nov 18, 2019 04:45 PM 
Task reassigned to UCS Tech.
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Peter Puettmann Nov 18, 2019 04:45 PM 
all thats been done with the computer is jamf imaging. nothing else.
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Peter Puettmann Nov 18, 2019 04:45 PM 
**IMPORTANT**
the block that the computer is charging from is the block that GOES WITH THE NEW COMPUTER. the usb-c cable that is with the new computer is still in the box. I pulled the BLACK usb-c cable out of OUR inventory to use temporarily and does not go out for delivery. THE BLOCK DOES
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Peter Puettmann Nov 18, 2019 04:17 PM 
imaging near reggies desk
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Tricia Flaherty Nov 15, 2019 02:15 PM 
no case or additional cabling ordered
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Tricia Flaherty Nov 15, 2019 02:15 PM 
This is a MAC laptop  W#20190533[Edit Inv] purchased for Denise 
Thew Hackett with grant money .  It is on the inventory 
counter in ITC008 with NEW EQUIP SETUP FORM
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