Service Request Ticket

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Service Request Information

CONTACT	Name	Connolly, Kathleen	Date	Nov 18, 2019 08:25 AM
	Department	Humanities Division	Phone	89495
	Location		Email	connollyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160651 (opens in a new window)	Bldg/Room	BELL 302
	Service Tag	JXW5GC2	Description	Dell Latitude E7270 (i5-6300U)
	Serial No.	JXW5GC2	Location	Kathleen Honora Connolly, replacing with 20240545
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715
	Wired NIC	28:F1:0E:05:C2:52
	Wireless NIC	E4:B3:18:56:A1:08
	Bluetooth NIC	E4:B3:18:56:A1:0C

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Oct 15, 2021 09:58 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Oct 15, 2021 09:58 AM	**email from me** Good Morning, I took another look at your computer this past week. The primary issue I was encountering was an old version of MS Office. I have resolved this issue, and I returned your laptop to your office yesterday. I did not reimage it. I will close this ticket. Please let me know if you have any questions or need anything. I hope you are well. Thank you, Lauryn Aronson UCS Student Tech.	Add Attachment
Lauryn Aronson	Oct 12, 2021 11:49 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Oct 12, 2021 11:49 AM	updated and installed office 365. should be good to return. will take care of this when i work next.	Add Attachment
Lauryn Aronson	Oct 11, 2021 11:13 AM	going to take another look at this. i think there is a way to install office 365 without needing to reimage the computer or anything.	Add Attachment
Lauryn Aronson	Oct 11, 2021 11:12 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Aug 11, 2021 07:41 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 11, 2021 07:41 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Aug 11, 2021 07:41 AM	putting computer in inbox.	Add Attachment
Lauryn Aronson	Aug 11, 2021 07:41 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 11, 2021 07:41 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Aug 11, 2021 07:41 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Lauryn Aronson	Aug 11, 2021 07:41 AM	**email** Hi, that would be fine except that I don't know what I have on my WOU desktop or whether or not I need to back it up. It's unlikely but I've been using my personal computer since the pandemic. Can we press pause on this and I can contact you once I am able to access my computer? I don't live in Monmouth.	Add Attachment
Lauryn Aronson	Jul 30, 2021 12:58 PM	Status changed from (3) Order in Process to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jul 21, 2021 08:01 AM	Status changed from (6) Ready to Deliver to (3) Order in Process	Add Attachment
Lauryn Aronson	Jul 21, 2021 08:01 AM	in office, working on updates	Add Attachment
Lauryn Aronson	Jul 20, 2021 08:28 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 20, 2021 08:28 AM	can update whenever	Add Attachment
Lauryn Aronson	Jul 07, 2021 03:36 PM	**email** Thanks! I don't remember putting in the service request. I haven't been to my office since summer 2019 because I was on maternity leave and then COVID hit so I was working from home. So it might just need to be updated? I have no idea. Sorry I can't be more helpful.	Add Attachment
Lauryn Aronson	Jul 07, 2021 01:20 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 07, 2021 01:20 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jul 07, 2021 01:20 PM	**This is an outgoing email** Hi Kathleen, We were just following up with you regarding a service request that we have for you. (#74557) Description: Spring TermUnsupported Windows 10 We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Megan Thibeault	Jul 21, 2020 11:31 AM	Also not in sccm.	Add Attachment
Megan Thibeault	Feb 18, 2020 07:42 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Peter Puettmann	Feb 12, 2020 10:22 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Reggie Johnson	Feb 12, 2020 09:17 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Feb 12, 2020 08:43 AM	Task reassigned to Reggie Johnson.	Add Attachment
Katherine Reynoso	Jan 22, 2020 08:15 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Jan 22, 2020 08:15 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Katherine Reynoso	Jan 22, 2020 08:15 AM	It looks like she is on sabbatical, and will be back spring term.	Add Attachment
Katherine Reynoso	Nov 21, 2019 09:10 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Alix Karkanen	Nov 21, 2019 08:43 AM	**This is an email** Greetings, I am on leave during Fall term. For Advising, please contact Dr. Jaime Marroquín or Dr. Patricia Giménez Eguíbar: http://www.wou.edu/spanish/advisors/ For information about the Spanish placement test, major and minor, and current courses, you may also consult the Spanish website: http://www.wou.edu/spanish/ Best Kate	Add Attachment
Joe Collinsworth	Nov 21, 2019 08:42 AM	**This is an outgoing email** Hi Kathleen, I need some additional information regarding service request #74557 Description: Unsupported Windows 10 We would like to schedule an appointment with you to upgrade your operating system, this will take about an hour and can be done while you are out of the office, with a short appointment afterward to make sure everything is setup. Please let me know when you are available so we can get started on this. Thank you! Joe	Add Attachment Public
Bradley Karkanen	Nov 18, 2019 08:25 AM	Support for Windows 10 Pro 1803 has ended and this will no longer receive updates unless updated to 1903.	Add Attachment