Service Request Ticket - # 74560

Service Request Ticket - # 74560

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Service Request Information

CONTACT	Name	Boyson, Tracy	Date	Nov 18, 2019 10:14 AM
	Department	Behavioral Sciences Division	Phone	8987
	Location		Email	boysont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160433 (opens in a new window)	Bldg/Room	ITC 302
	Service Tag		Description	Xerox Phaser 6700/DN Color Laser Printer
	Serial No.	AB9787586	Location	professor office area
	Model	6700/DN	Hostname	cs-java.wou.edu
	Notes	Duplex/two-sided printing standard, Letter to Legal (8.5 in x 14 in), 2400dpi x 1200dpi (B&W) & 2400dpi x 1200dpi (color), maximum Duty Cycle1 120,000 images/month Recommended Monthly Print Volume: From 2,000-14,000pages up to 47 ppm(mono)/up to 47 ppm(color) capacity: 1250 sheets Tray 1 (Multipurpose tray): 150 sheets, Tray 2: 550 sheets; Gigabit LAN Ethernet or USB 2.0; NETWORK PRINTER IP ADDRESS:140.211.114.17	Ink/Toner Refill	Standard-capacity toner cartridge: Black: part#106R01506, Cyan: part#106R01503, Magenta:part#106R01504 Yellow: part#106R01505 and High-capacity toner cartridges: Black part#106R01510, Cyan: part#106R01507, Magenta: part#106R01508, Yellow: part#106R01509;
	Wired NIC	9C:93:4E:85:44:EA

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Tracking

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Nov 20, 2019 10:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Nov 20, 2019 10:54 AM	Task reassigned to Anthony Franklin.	Add Attachment
Anthony Franklin	Nov 20, 2019 09:43 AM	Task reassigned to Paul Lambert.	Add Attachment
Anthony Franklin	Nov 20, 2019 09:43 AM	CS-Java W20160433 now in OED243	Add Attachment
Anthony Franklin	Nov 20, 2019 09:34 AM	Moved printer. Telecom needs to activate port.	Add Attachment
Stephanie Magee	Nov 20, 2019 08:28 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Stephanie Magee	Nov 20, 2019 08:28 AM	Would like help making sure they move it correctly. Mentioned Shandelle and Paul originally helped set this printer up and all that jazz	Add Attachment
Anthony Franklin	Nov 18, 2019 02:48 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Nov 18, 2019 02:48 PM	**This is an email** Hi Tracy, That works fine. You might need a network port activated in the new room if there wasn't a networked printer in there previously. Would you like me to physically move it for you, or does your department have that covered? I've moved it in our records.	Add Attachment
Megan Thibeault	Nov 18, 2019 11:48 AM	Probably need a network port activated	Add Attachment
Megan Thibeault	Nov 18, 2019 11:48 AM	Task reassigned to Anthony Franklin.	Add Attachment
Stephanie Magee	Nov 18, 2019 10:27 AM	20190433	Add Attachment
Stephanie Magee	Nov 18, 2019 10:14 AM	waiting for WOU #	Add Attachment
Stephanie Magee	Nov 18, 2019 10:14 AM	Current location: OED 230 to Future location: OED 243	Add Attachment
Stephanie Magee	Nov 18, 2019 10:14 AM	**This is an email** Hi Shandelle, Can you help us move this printer to OED 243 Why? Our team needs to have access at all hours and this room has fob access. Sue, CSD interim Division Chair, has approved this move. Let me know if you need anything else to make this happen. Tracy Boyson	Add Attachment