Service Request Ticket - # 74562

Service Request Information

CONTACT Name Lyon, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2019 10:52 AM
Department College of Education Phone 88521
Location Email lyonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131050[Edit Inv] (opens in a new window) Bldg/Room RWEC
Service Tag 1JY6W12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 1JY6W12 Location Student worker

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094303; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66588;

Wired NIC 34:17:EB:A1:15:54

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Nov 19, 2019 09:48 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Anthony Franklin Nov 19, 2019 09:48 AM 
Her left mouse button wasn't working.  She 
reverted to her old mouse.
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Anthony Franklin Nov 18, 2019 02:36 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Anthony Franklin Nov 18, 2019 02:36 PM 
****This is an email****
Our scan came back clean.  Do you have a time 
slot this afternoon that I can come down and 
take a look at it?

Thanks,
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Anthony Franklin Nov 18, 2019 11:24 AM 
Task reassigned to Anthony Franklin.
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Anthony Franklin Nov 18, 2019 11:18 AM 
No events on Sophos, but running a scan.
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Stephanie Magee Nov 18, 2019 10:52 AM 
20131050[Edit Inv]
I have training from 12-1 and staff senate from 2-
4, but my door will be unlocked.
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Stephanie Magee Nov 18, 2019 10:52 AM 
****This is an email****
Microsoft Outlook works initially then becomes 
unresponsive.

I use Chrome for my portal and drive/Banner, 
etc. It’s unresponsive as well.

First I tried Task Manager. Then I restarted 
the system 3-4 times. Nothing is responsive 
now.
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Stephanie Magee Nov 18, 2019 10:52 AM 
****This is an email****
Hello!

I’ve been having issues with programs freezing 
this morning. I’ve restarted multiple times but 
am not making any headway.

I’m worried about a virus although I’ve been 
using Duo for a while now.

I’m in RWEC 218 inside the dean’s office.

Thanks,

Laura Lyon
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