Service Request Ticket

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CONTACT	Name	Gournaris, Kara	Date	Nov 18, 2019 11:15 AM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	gournark@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181042 (opens in a new window)	Bldg/Room	RWEC 149
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02YL1UQJWF2	Location	Kara Gournaris, T/TT DSPS (replaces 20131002)
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; REMOVED JAN2020 SR74798 PER LUDWIG : Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 ORDER11556;
	Wired NIC	38:F9:D3:10:20:23
	Wireless NIC	38:F9:D3:B9:A9:4F
	Bluetooth NIC	38:F9:D3:BE:08:E3

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Tricia Flaherty	Dec 18, 2019 08:05 AM	sorry I forgot to note that her department asked if she could keep the MacBook Air as a secondary EXEMPT laptop.	Add Attachment
Katherine Reynoso	Nov 26, 2019 03:00 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Nov 26, 2019 02:59 PM	Delived iMac. She said she would drop off her 20131002 next week because she needs to back-up her files.	Add Attachment
Peter Puettmann	Nov 26, 2019 10:13 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Peter Puettmann	Nov 25, 2019 03:30 PM	**This is an outgoing email** Hi Kara, Unfortunately because of some miscommunication on our end, I thought your scheduled delivery was for 2pm, not 12pm. I am sorry that I did not make it during our scheduled time. Do you have any other times this week that would work? Thanks for your understanding, have a good rest of your day. --Peter, UCS Tech.	Add Attachment Public
Megan Thibeault	Nov 25, 2019 08:49 AM	**This is an email** Kara, We have a tech starting at 12 pm he might be there more like 12:15pm does that still work for you? Thanks,Megan	Add Attachment
Megan Thibeault	Nov 25, 2019 08:48 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Nov 25, 2019 08:48 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Nov 25, 2019 08:48 AM	**This is an email** Hello Katherine, Thank you so much. How about tomorrow on Monday at 12pm?	Add Attachment
Katherine Reynoso	Nov 19, 2019 04:25 PM	**This is an outgoing email** Hi Kara, I need some additional information regarding service request #74564 Description: GFA SETUP: Apple iMac 21.5 4K retinia W#20181042 to replace MAC laptop W#@0131002 for Kara in RWEC 149 Your new iMac is ready to delivered. We've installed the Apple Pro Apps Bundle and other basic software. If you can contact me through email or call our office at 503-838-8925 to give us a list of preferred times to deliver this, it would be appreciated. Thank You, Katherine	Add Attachment Public
Bradley Karkanen	Nov 19, 2019 10:24 AM	Pro bundle has been scoped to it in VPP now	Add Attachment
Tricia Flaherty	Nov 19, 2019 09:09 AM	Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) are loaded in JAMF now to be assigned to this workstation	Add Attachment
Peter Puettmann	Nov 18, 2019 04:43 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Nov 18, 2019 04:43 PM	ready to contact user for delivery. on new equip desk	Add Attachment
Katherine Reynoso	Nov 18, 2019 03:47 PM	Peter started image.	Add Attachment
Tricia Flaherty	Nov 18, 2019 11:15 AM	W#20181042 is iMAc desktop going to Kara Gournaris, T/TT DSPS replaces W#20131002 I am waiting for Apple to exchange redemption codes for Managed distribution in JAMF of the Apple PRo Apps plan.	Add Attachment