Service Request Ticket

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CONTACT	Name	Thew, Denise	Date	Nov 18, 2019 11:25 AM
	Department	Deaf Studies and Professional Studies	Phone	89341
	Location		Email	thewd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190423 (opens in a new window)	Bldg/Room	RWEC 139
	Service Tag		Description	Apple iMac 21.5 4K retinia, i7 3.2GHz 6-core #Z0VY
	Serial No.	C02ZD0N0JWF2	Location	Kathy Heide (Holding for next user)
	CPU	Intel Core i7 (3.2GHz 6-core 8th-gen)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2019009325; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009751 ORDER11555;
	Wired NIC	80:4A:14:61:D3:5D
	Wireless NIC	A4:83:E7:9E:34:44
	Bluetooth NIC	A4:83:E7:A8:BC:9E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	May 29, 2020 01:07 PM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Tricia Flaherty	Apr 08, 2020 01:17 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Dec 10, 2019 01:12 PM	need t6o check on iMAC W#20141302 taht was taken away as this was NOT a GFA task	Add Attachment
Tricia Flaherty	Dec 10, 2019 01:12 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Dec 10, 2019 01:12 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Reggie Johnson	Dec 02, 2019 10:04 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Nov 25, 2019 03:41 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Nov 25, 2019 03:41 PM	Delivered the iMac 20190423. Returned old iMac to office, 20141302 unders stand up desk, to be wiped in 2 wks. Took back monitor 20070986 going to put. Updated inventory	Add Attachment
Reggie Johnson	Nov 25, 2019 02:46 PM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #74565 Description: 11/25 @ 2*NEW EQUIP SETUP: Deliver Apple iMac 21.5 4K retinia, i7 3.2GHz 6-core #Z0VY to RWEC 134 We are working on your Imac right now to get it ready to be set up in your office. We have a little mix up with your computer in our system so i will take about 30 minutes for me to figure this out. I hope this still works for you . Thanks, Reggie	Add Attachment Public
Stephanie Magee	Nov 22, 2019 08:01 AM	**This is an email** Greetings Megan, 2 PM on 11/25 will be perfect!	Add Attachment
Megan Thibeault	Nov 19, 2019 01:34 PM	Make sure extra software is installed before delivery	Add Attachment
Megan Thibeault	Nov 19, 2019 01:34 PM	**This is an email** Hi Katherine, I wonder if the Final cut pro X has been installed on this laptop? Will it be possible to set up a time by email instead of a phone? I am available during these times: Nov 25th Noon to 3PM Nov 26 Noon to 5PM Nov 27 Noon to 5PM Do any of these times work? I'll pencil into my schedule once I get confirmation. Thank you,	Add Attachment
Megan Thibeault	Nov 19, 2019 01:33 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Megan Thibeault	Nov 19, 2019 01:33 PM	**This is an email** Denise, How about 11/25 at 2pm? Thanks,	Add Attachment
Megan Thibeault	Nov 19, 2019 01:32 PM	**This is an email** Hi Katherine, Will it be possible to set up a time by email instead of a phone? I am available during these times: Nov 25th Noon to 3PM Nov 26 Noon to 5PM Nov 27 Noon to 5PM Do any of these times work? I'll pencil into my schedule once I get confirmation. Thank you,	Add Attachment
Katherine Reynoso	Nov 19, 2019 10:37 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Nov 19, 2019 10:37 AM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #74565 Description: NEW EQUIP SETUP: Deliver Apple iMac 21.5 4K retinia, i7 3.2GHz 6-core #Z0VY to RWEC 134 (order11555) Your new Apple iMac is ready to be delivered. We installed Apple Pro Apps Bundle. If you can contact me or our front desk at 503-838-8925 to schedule a time to deliver this, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Nov 19, 2019 10:36 AM	Ready to be delivered.	Add Attachment
Bradley Karkanen	Nov 19, 2019 10:28 AM	Pro bundle is scoped in VPP	Add Attachment
Tricia Flaherty	Nov 19, 2019 09:08 AM	Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) are loaded in JAMF now to be assigned to this workstation	Add Attachment
Peter Puettmann	Nov 18, 2019 04:40 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Nov 18, 2019 04:40 PM	ready to contact the user for delivery. on new equip desk	Add Attachment
Katherine Reynoso	Nov 18, 2019 03:39 PM	pete started imaging on standup desk	Add Attachment
Tricia Flaherty	Nov 18, 2019 11:25 AM	This desktop W#20190423 is on the Inventory counter in ITC008 with NEw Equip Form. This is grant funded equipment that is due to get the Final Cut Pro via Apple Pro Apps bundle and I am waiting for Apple to distribute the license. Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009751 ORDER11555;	Add Attachment