Service Request Ticket - # 74566

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2019 12:13 PM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3HTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3HTHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D4:72:2A

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Nov 18, 2019 01:54 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Michael Ellis Nov 18, 2019 01:54 PM 
Wow, I can just log in again then. I thought it was an easy setting. No actual need to work with me on this, I don't need a special circumstance.

LB

On Mon, Nov 18, 2019 at 1:33 PM Michael Ellis  wrote:

    It's a global security policy, so it's a business analysis decision :)
    Thank you!

    Michael

    On Mon, Nov 18, 2019 at 1:25 PM Laurie Burton  wrote:

        You seem like a really high end UCS employee to help me change the lock time on my screen, but OK. I was figuring a student would help me since I can't figure it out myself!

        On Mon, Nov 18, 2019 at 1:13 PM Michael Ellis  wrote:

            Laurie,

            I have 3 major deadlines this month, but will contact you at the beginning of December to discuss :)
            Thank you!

            Michael
 Add Attachment
Brittany Franklin Nov 18, 2019 01:11 PM 
Task reassigned to Michael Ellis.
 Add Attachment
Brittany Franklin Nov 18, 2019 01:11 PM 
Doesn't like the standard 15 minute timeout.
 Add Attachment
Stephanie Magee Nov 18, 2019 12:13 PM 
Laurie would like her screen to remain unlocked 
for a little longer. We checked her time settings 
and it was set to lock after 2 hrs and to log out 
never.
Add Attachment