Service Request Ticket - # 74567

Service Request Information

CONTACT Name Soderlund, Lars   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2019 12:52 PM
Department Humanities Division Phone 88325
Location Email soderlundl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140796[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 6WKGF42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 6WKGF42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298, Adobe CC desktop from ORDER8496 JUNE2015(named user); CamtasiaStudiov8.5WIN/Snagitv12.3 from VISA2014004631

Wired NIC 98:90:96:D8:83:1D

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Dec 20, 2019 04:40 PM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Dec 20, 2019 04:40 PM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Nov 26, 2019 08:43 AM 
****This is an outgoing email****
Hi Lars,

We were just following up with you regarding a 
service request that we have for you.  (#74567)

Description: Windows 10 update **11/22 anytime**

I scheduled your upgrade a few days ago but I 
noticed your machine says that it has been off since 
then. We just need it left on overnight and the 
upgrade will do its thing. 

Thanks,
Bradley Karkanen
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Bradley Karkanen Nov 26, 2019 08:41 AM 
This shows that it has been off for about four days so 
it has not upgraded.
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Bradley Karkanen Nov 21, 2019 03:55 PM 
Status changed from (1) Pending to (2) Scheduled
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Katherine Reynoso Nov 21, 2019 03:39 PM 
Task reassigned to Bradley Karkanen.
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Katherine Reynoso Nov 21, 2019 03:39 PM 
For Friday Night.
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Katherine Reynoso Nov 21, 2019 03:16 PM 
****This is an outgoing email****
Hi Lars,

I need some additional information regarding 
service request #74567

Description: Windows 10 update **11/22 
anytime**

We receive a ticket that you wanted to have 
your computer updated to windows 10. There are 
two options: 1. A reimage to windows 10, where 
we will wipe your computer and install a fresh 
windows 10. This would help if your computer 
has been  having any issues. None of the items 
on your computer would be saved. 2. The second 
options is an update to windows 10. This should 
keep all your items in the same place including 
documents and installed programs.

We would still like for you to move all your 
saved items to your H. drive no matter the 
option you pick because sometimes an unforeseen 
problem can occur. If you can let me know what 
works best for you, we can get started 
tomorrow.

Thank You,
Katherine Reynoso
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Natalie Plasker Nov 18, 2019 12:52 PM 
Will not be on campus on Friday, so anytime works.
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