Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 18, 2019 03:21 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140647 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ169F8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298 ; Adobe CC2015* subscription SERIALIZED DESKTOP from Order#9442 SEPT2016 SR61402
	Wired NIC	98:5A:EB:CD:B5:D4
	Wireless NIC	AC:29:3A:94:27:BD
	Bluetooth NIC	AC:29:3A:94:27:BE

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Nov 20, 2019 02:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Nov 20, 2019 02:38 PM	Success	Add Attachment
Joe Collinsworth	Nov 19, 2019 04:22 PM	Started reinstall	Add Attachment
Gino Salazar	Nov 19, 2019 02:56 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Nov 19, 2019 02:56 PM	Okay I went to go check on it, still messed up I restarted the install, can you check this out at like 3:30?	Add Attachment
Gino Salazar	Nov 19, 2019 12:29 PM	I have to go between 2 and 3 to get this finished up	Add Attachment
Megan Thibeault	Nov 19, 2019 07:56 AM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Nov 18, 2019 04:26 PM	Looks like I did the wrong Adobe CC on this computer. It needs Adobe CC Shared. Hopefully, it just fixes the issue.	Add Attachment
Alix Karkanen	Nov 18, 2019 03:21 PM	Kyle Morden kmordeen17	Add Attachment
Alix Karkanen	Nov 18, 2019 03:21 PM	**This is an email** Hello, UCS recently reinstalled my Adobe CC, but I don't have my old creative cloud log in. I now have to pay for the apps when I didn't have to before. Is there any way for me to get it back? The creative cloud is also using the 2020 version when I was previously using 2017. My computer number is 20140647	Add Attachment