Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 18, 2019 04:03 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160956 (opens in a new window)	Bldg/Room	WUC 212G
	Service Tag	152XKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	152XKH2	Location	Student's Office
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:DF:A7

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Nov 26, 2019 08:45 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Nov 26, 2019 08:44 AM	Shows windows 10 now	Add Attachment
Bradley Karkanen	Nov 19, 2019 01:54 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Nov 19, 2019 01:45 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Alix Karkanen	Nov 19, 2019 09:31 AM	Gave wrong number, should be good now	Add Attachment
Katherine Reynoso	Nov 19, 2019 09:07 AM	It looks like this computer is not in their office. I don't know if they got the wrong computer or we forgot to update in inventory.	Add Attachment
Megan Thibeault	Nov 19, 2019 07:55 AM	Then we can put it in the group to get Win10 over night	Add Attachment
Megan Thibeault	Nov 19, 2019 07:55 AM	Double check W# it says its in storage, please update inventory.	Add Attachment
Alix Karkanen	Nov 18, 2019 04:03 PM	Makanan Waiki at MSU needs 20141079 updated to windows 10	Add Attachment