Service Request Ticket

Service Request Information

CONTACT	Name	Thom, Daniel	Date	Nov 18, 2019 04:21 PM
	Department	Writing Center	Phone	88259
	Location		Email	thomd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160245 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13-inch #Z0TB
	Serial No.	C1MS72HWH3QK	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511
	Wireless NIC	C4:B3:01:96:75:10
	Bluetooth NIC	C4:B3:01:96:75:11

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Dec 31, 2019 09:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Dec 31, 2019 09:20 AM	Daniel is dropping off a replacement adapter.	Add Attachment
Michael Ellis	Dec 11, 2019 01:50 PM	Task reassigned to Megan Thibeault.	Add Attachment
Michael Ellis	Dec 11, 2019 01:50 PM	yes he can :) send him the specs!	Add Attachment
Stephanie Magee	Dec 06, 2019 02:42 PM	Contact changed from Rosario Peralta Cortez to Daniel Thom.	Add Attachment
Stephanie Magee	Dec 06, 2019 02:42 PM	Contact changed from Rosario Peralta Cortez to Daniel Thom.	Add Attachment
Stephanie Magee	Dec 06, 2019 02:42 PM	Daniel came in today to pick up his new adapters and let me know that they misplaced the white adapter from this SR. He would like to replace this for us in whatever capacity we need(updated version of adapter or exact same).	Add Attachment
Alix Karkanen	Dec 03, 2019 08:50 AM	Daniel Thom called to say they lost this one as well, but they are ordering two more, and one is for us?	Add Attachment
Alix Karkanen	Nov 18, 2019 04:21 PM	Next Monday 20160245	Add Attachment