Service Request Ticket

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Service Request Information

CONTACT	Name	Vala-Haynes, Emily	Date	Nov 18, 2019 04:31 PM
	Department	Health & Exercise Science	Phone	89256
	Location		Email	valahaynese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190482 (opens in a new window)	Bldg/Room	RWEC 235
	Service Tag		Description	Apple 27-inch iMac with Retina 5K display #Z0VQ
	Serial No.	C02ZF1JTJV3X	Location	Emily Vala-Haynes
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325; Camtasia 2019 ED v19 single user licence VISA2019009859 (order11595); TRANSFER from W#20131013: STATA/SE v14 VISA2016006313 MAY2017;
	Wired NIC	80:4A:14:66:56:CE
	Wireless NIC	A4:83:E7:99:18:C7
	Bluetooth NIC	A4:83:E7:9A:15:D6

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 12, 2019 04:00 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Dec 12, 2019 04:00 PM	delivered.	Add Attachment
Katherine Reynoso	Dec 10, 2019 08:06 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Katherine Reynoso	Dec 09, 2019 04:59 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Dec 09, 2019 04:11 PM	**This is an outgoing email** Hi Emily, I need some additional information regarding service request #74579 Description: GFA SETUP: Apple 27-inch iMac W#20190482 to repalce iMAC W#20131013 for Emily to RWEC235 (order11595) Your new iMac is ready to be delivered. If you can email me or call our front office at 503-838-8925 to send us a list of preferred times to deliver this computer. We have installed all basic software including Camtasia and Stata. If you have any questions feel free to contact me. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Dec 03, 2019 04:02 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Dec 03, 2019 04:02 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Dec 03, 2019 04:02 PM	Finished and back on the inventory counter.	Add Attachment
Katherine Reynoso	Dec 03, 2019 02:14 PM	Reimage finished and software is installed.	Add Attachment
Katherine Reynoso	Dec 03, 2019 11:10 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Dec 03, 2019 09:12 AM	Started reimage	Add Attachment
Tricia Flaherty	Nov 27, 2019 04:43 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 18, 2019 04:31 PM	This new 27 inch iMAC W#20190482 is on the inventory counter in ITC008 with GFA Setup form. You will need to TRANSFER from W#20131013: STATA/SE v14 VISA2016006313 which is found at T:\Stata\STATA_14 She is also getting a new license of Camtasia 2019 ED v19 single user license VISA2019009859 on order11595 and it can be found at: T:\camtasia\Camtasia_Ed_2019_v19	Add Attachment