Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Sellers, Shawn	Date	Nov 19, 2019 11:36 AM
	Department	College of Education	Phone	88985
	Location		Email	sellerss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150202 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	FFCJ462	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	FFCJ462	Location	PDR pile - drive out
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license XXXX2015004715
	Wired NIC	F8:CA:B8:08:C6:84
	Wireless NIC	DC:53:60:64:A8:39
	Bluetooth NIC	DC:53:60:64:A8:3D

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 15, 2020 04:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 15, 2020 04:29 PM	Delivered	Add Attachment
Stephanie Magee	Jan 15, 2020 02:17 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Jan 15, 2020 02:17 PM	Can this be delivered before 5 pm ?	Add Attachment
Katherine Reynoso	Jan 15, 2020 02:01 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Jan 15, 2020 02:01 PM	I left them a VM. The computer is at the front desk. They still haven't picked it up.	Add Attachment
Peter Puettmann	Jan 15, 2020 10:03 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Jan 14, 2020 11:53 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 14, 2020 11:53 AM	Please drop off today before 2	Add Attachment
Peter Puettmann	Jan 14, 2020 11:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 14, 2020 10:58 AM	DONE	Add Attachment
Peter Puettmann	Jan 06, 2020 10:38 AM	loaner 20150202	Add Attachment
Peter Puettmann	Dec 31, 2019 08:09 AM	Peter, Thank you for your email. I have been off campus during the holiday break. I was hoping to pick it up sometime during the first week of classes? Also, a microsoft computer would be best. I am not very adept at Apple. Please advise if further action is needed from me. Thank you! Best, Shawn	Add Attachment
Peter Puettmann	Dec 27, 2019 08:11 AM	**This is an outgoing email** Hi Shawn, I am just following up on your request for a loaner computer, when would you like to come by and pick one up so i can have it ready for you? Additionally, would you prefer an Apple computer or a Microsoft computer? Thanks and hope to hear back from you soon. --Peter P. UCS Tech	Add Attachment Public
Megan Thibeault	Dec 27, 2019 07:43 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Dec 27, 2019 07:43 AM	Please email Shawn and find out when she would like to pick up a loaner then we will need to prep one and make sure its in loaners n checkouts	Add Attachment
Megan Thibeault	Dec 04, 2019 03:15 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Dec 04, 2019 03:15 PM	This will stay on hold, just talked to BK if she calls she can speak with BK	Add Attachment
Megan Thibeault	Dec 04, 2019 02:24 PM	Task reassigned to Bill Kernan.	Add Attachment
Megan Thibeault	Dec 04, 2019 02:24 PM	Not sure what you have decided about this	Add Attachment
Megan Thibeault	Nov 19, 2019 02:26 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Nov 19, 2019 02:26 PM	Waiting on BK	Add Attachment
Alix Karkanen	Nov 19, 2019 11:44 AM	She would like a PC and would not give a date to return 🥴	Add Attachment
Megan Thibeault	Nov 19, 2019 11:43 AM	See me prior to delivery or setup	Add Attachment
Alix Karkanen	Nov 19, 2019 11:36 AM	Shawn would like a loaner with all of the basics, is not sure when she would be able to return it. ? kind ?	Add Attachment