Service Request Ticket

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Service Request Information

CONTACT	Name	Tighe, Scott	Date	Nov 19, 2019 12:01 PM
	Department	Criminal Justice	Phone	14003
	Location		Email	tighes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121236 (opens in a new window)	Bldg/Room	MA 206
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV2VSDNML	Location	Scott Tighe, TT Assoc Professor
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:CF:C5:A7
	Wireless NIC	EC:35:86:4E:E1:A2
	Bluetooth NIC	EC:35:86:4E:E1:A3

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Tracking

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Dec 04, 2019 11:11 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Anthony Franklin	Dec 04, 2019 11:11 AM	Added printers	Add Attachment
Anthony Franklin	Dec 04, 2019 09:58 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Anthony Franklin	Dec 04, 2019 09:58 AM	Meeting at 10:30	Add Attachment
Stephanie Magee	Dec 04, 2019 08:54 AM	**This is an email** Hi Joe, I need to be hooked up to a printer can you do it today between 11 and noon?	Add Attachment
Stephanie Magee	Dec 04, 2019 08:52 AM	Scott emailed about getting connected to a printer this morning? IDK if this is the same printer	Add Attachment
Anthony Franklin	Dec 02, 2019 11:02 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Nov 26, 2019 08:20 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Anthony Franklin	Nov 25, 2019 02:52 PM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Nov 25, 2019 02:51 PM	**This is an email** Hi Scott, We're having issues with the WOU website which requires all hands on deck. I'll need to postpone setting up your printer at 10:30 today. What would be a good time to meet later in the day? Thanks,	Add Attachment
Anthony Franklin	Nov 25, 2019 02:51 PM	Emailed Scott to reschedule due to website being down.	Add Attachment
Megan Thibeault	Nov 19, 2019 01:38 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Nov 19, 2019 01:04 PM	Task reassigned to Anthony Franklin.	Add Attachment
Alix Karkanen	Nov 19, 2019 12:01 PM	Teigh needs to be connected to a printer	Add Attachment