Service Request Ticket

Service Request Information

CONTACT	Name	Freymuth, Dirk	Date	Nov 19, 2019 02:32 PM
	Department	Creative Arts/Music	Phone	88874
	Location		Email	freymutd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170971 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13in MacBook Pro w/TouchBar, SpaceGrey #Z0UN
	Serial No.	C02WT306HV2R	Location	PDR
	CPU	Intel Core i7(3.5GHz dual-core, 64MB of eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552; TRANSFER from W#2013 Logic Pro X from Music Licenses P0095256 and MakeMusic Finale from Music Dept licenses; Spectrasonics Omnisphere 2 Synth Plug-in ; Ableton Live 10 Standard EDU dirk has activation info for his assigned license; Dorico2PCgEdu- Already registered by Dirk; Neuratron PhotoScore&NotateMeUltimate v8.8.7 VISA2019010191 NOV2019;
	Wireless NIC	88:E9:FE:76:C2:8A
	Bluetooth NIC	88:E9:FE:71:11:B1

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 06, 2019 01:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 06, 2019 01:02 PM	i did this lol	Add Attachment
Megan Thibeault	Dec 05, 2019 02:20 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Nov 20, 2019 08:15 AM	**This is an outgoing email** Hi Dirk, I need some additional information regarding service request #74593 Description: INSTALL Neuratron PhotoScore&NotateMeUltimate v8 on Apple Laptop APSC 233A (order#11686) When would be a good time for a tech to meet you in your office to install this. It would work best if you were there and logged in but if thats not an option, we can try installing it on a different account and see if it installs computer-wide. You can let us know by contacting the front desk at 88925, ucshelpdesk@wou.edu, or just reply to this email. --Peter	Add Attachment Public
Tricia Flaherty	Nov 19, 2019 02:32 PM	Dirk has ordered Neuratron PhotoScore&NotateMeUltimate v8 and I have uploaded and documented on T Drive at: T:\NEURATRON_PhotoScore&NotateMe\PSNMU 8.8.7	Add Attachment