Service Request Ticket - # 74596

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2019 04:30 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181481[Edit Inv] (opens in a new window) Bldg/Room WUC 145
Service Tag BTJYDX2 Description Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
Serial No. BTJYDX2 Location Break Room for classified employees

CPU intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; TRANSFER FROM W#20110682: WASPLABELER +Barcode Maker 1 User from P0096269;

Wired NIC 6C:2B:59:E7:62:D0

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Dec 16, 2019 09:32 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Dec 12, 2019 01:13 PM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Dec 12, 2019 11:58 AM 
****This is an outgoing email****
Hi Chelsee,

I need some additional information regarding service 
request #74596

Description: Wasp Software install, FileMaker and Calendar 
Creator

Just checking your availability for Monday to work on 
installing this software
Thank you
Joe
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Peter Puettmann Nov 20, 2019 08:29 AM 
****This is an outgoing email****
Hi Chelsee,

I looked into our records for FileMaker and couldnt find any history of your department purchasing it. I believe its old enough that i can install it anyway but i have to check with Tricia first when she gets in. I will be in touch. Let me know if you have any questions. 

--Peter
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John Rushing Nov 19, 2019 04:30 PM 
****This is an email****
Greetings,

I just got a new CPU today. I need a software 
program installed that I do not have, that was 
purchased through UCS order#8062. It is Wasp 
Technologies--Wasp Labeler V7 and BarcodeMaker. 
new CPU number is 20181481[Edit Inv].

Also, I was wondering about a couple software 
programs that I used to have on my old CPU 
20110682[Edit Inv]. FileMaker Pro 8.5 (kept furniture 
inventory records, v8.5.1.1) and Calendar 
Creator 12 from Broderbund software Inc 
(classified employee work schedules v12.0.1.6). 
I can't seem to find a record of these being 
purchased through UCS for the license, so I am 
not sure if I can get these back or not, but 
wanted to at least ask.

Thanks!


Chelsee
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