Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Marsha	Date	Nov 20, 2019 10:21 AM
	Department	Facilities Services	Phone	88079
	Location		Email	smithma@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160955 (opens in a new window)	Bldg/Room	NS 104
	Service Tag	1523LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1523LH2	Location	NS 104
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:45:D0:49

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Dec 12, 2019 10:40 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Nov 26, 2019 08:46 AM	Task reassigned to Gino Salazar.	Add Attachment
Bradley Karkanen	Nov 26, 2019 08:46 AM	This is still showing Windows 7	Add Attachment
Gino Salazar	Nov 20, 2019 12:05 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	Nov 20, 2019 12:05 PM	Just check this tomorrow	Add Attachment
Gino Salazar	Nov 20, 2019 11:33 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Gino Salazar	Nov 20, 2019 11:10 AM	She will leave it on tonight	Add Attachment
Gino Salazar	Nov 20, 2019 11:09 AM	Let her know whats up, she's good to go	Add Attachment
Megan Thibeault	Nov 20, 2019 10:33 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Nov 20, 2019 10:33 AM	Will you call Marsha and explain how she can push the button with the client or we can put it in the overnight system	Add Attachment
Alix Karkanen	Nov 20, 2019 10:21 AM	Marsha will need to be emailed before the update is pushed so she can remember to leave her computer on. Anytime is fine she says.	Add Attachment