Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Redpath, Brent	Date	Nov 20, 2019 11:06 AM
	Department	Deaf Studies and Professional Studies	Phone	503-831-8277
	Location		Email	redpathb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181043 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02YL1UFJWF2	Location	PDR
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 NOV2019;
	Wired NIC	38:F9:D3:10:20:9E
	Wireless NIC	38:F9:D3:B9:AA:46
	Bluetooth NIC	38:F9:D3:BE:09:BE

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 14, 2020 10:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jan 14, 2020 10:55 AM	Done	Add Attachment
Gino Salazar	Jan 13, 2020 12:30 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Jan 13, 2020 10:05 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 13, 2020 10:04 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	Jan 13, 2020 10:03 AM	Tuesday at 10am! Please and thank you to whoever is on	Add Attachment
Gino Salazar	Jan 08, 2020 10:31 AM	Sent email	Add Attachment
Joe Collinsworth	Jan 07, 2020 08:44 AM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Dec 20, 2019 04:40 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Dec 20, 2019 02:16 PM	Got an email back from Chad Ludwig, we have to hunt down Kara Gournarnis' 20181942 and remove the Apple Pro Apps bundle( Final Cut Pro X, Motion 5, Compressor 4, Logic Pro X, MainStage 3). Once we do that, sr 74602, 74694 and 74695 should be good to finish and go out	Add Attachment
Gino Salazar	Dec 17, 2019 01:52 PM	This is a mess but the Apple pro apps are supposed to be installed on 5 of their users, Kathrine Pfaff, Brent Redpath, Lyra Behnke, Kara Gournarnis and Denise Thew Hackett. But Chad Ludwig also had us install it on Brian Peet's machine. I sent him an email asking which 5 users are supposed to have it and who needs to have it uninstalled or purchased for.	Add Attachment
Megan Thibeault	Dec 17, 2019 07:44 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Dec 17, 2019 07:44 AM	Please chat with John	Add Attachment
Gino Salazar	Dec 12, 2019 02:03 PM	This one is ready to go apart from the extra software so they're on hold until we talk to are able to talk to John	Add Attachment
Tricia Flaherty	Nov 20, 2019 11:06 AM	I have put on the Inventory Counter in ITC008 with GFA SETUP form W#20181043 iMac desktop to replaces iMac desktop W#20130830 for Brent Redpath, DSPS NTT Instructor. This new iMAc station gets Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) which is loaded in JAMF now to be assigned to this workstation I	Add Attachment