Service Request Ticket - # 74606

Service Request Information

CONTACT Name Smith, Grant   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2019 09:32 AM
Department Natural Science Division Phone 88242
Location Email smithg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140725[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7PBWD42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PBWD42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:B2:17

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Nov 26, 2019 10:43 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Nov 26, 2019 08:06 AM 
****This is an outgoing email****
Hi Grant,

I need some additional information regarding service 
request #74606

Description: *11/21* Windows update error

I'd like to schedule a time to come by and give you admin 
rights on this computer after the reimage. Please let me 
know when you are available, it will only take a few seconds. 
Thank you
Joe
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Public
Alix Karkanen Nov 21, 2019 04:36 PM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Nov 21, 2019 10:17 AM 
Started reimage
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Alix Karkanen Nov 21, 2019 09:32 AM 
Grant was updated to 10 last night, and he can 
get about 30 seconds in after he logs in before 
the computer crashes with a blue screen and an 
error that says 'stock code...mismatched.'
He is in a lab in 115 until 11, if you need 
anything you can go get him.
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