Service Request Ticket - # 74607

Service Request Information

CONTACT Name Rand, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2019 09:49 AM
Department Humanities Division Phone 88258
Location Email randt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130867[Edit Inv] (opens in a new window) Bldg/Room BELL 301
Service Tag 4417V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4417V12 Location Thomas Rand

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:4D:B4

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Nov 26, 2019 10:36 AM 
Status changed from (2) Scheduled to (5) Completed
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Anthony Franklin Nov 26, 2019 10:36 AM 
Set copier code - working now.
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Megan Thibeault Nov 26, 2019 09:08 AM 
Task reassigned to Anthony Franklin.
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Megan Thibeault Nov 25, 2019 10:30 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Nov 25, 2019 10:30 AM 
Can't print
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Bradley Karkanen Nov 25, 2019 08:53 AM 
I made him an icon for my Computer and Gmail. That 
is all he said he wanted. His drives were already 
mapped.
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Bradley Karkanen Nov 25, 2019 08:52 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Nov 25, 2019 07:42 AM 
****This is an outgoing email****
Hi Thomas,

We were just following up with you regarding a service request that we have for you.  (#74607)

Description: **11/22 Reimage to windows 10.

We were wondering when you will be around so we can stop by to map your H:Drive? 

Thanks,
Megan Thibeault
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Public
Alix Karkanen Nov 22, 2019 03:08 PM 
Task reassigned to UCS Tech.
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Alix Karkanen Nov 22, 2019 03:08 PM 
Task reassigned to UCS Tech.
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Alix Karkanen Nov 22, 2019 03:08 PM 
Needs help mapping drive, here until 5
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Katherine Reynoso Nov 22, 2019 12:36 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Nov 22, 2019 12:36 PM 
Finished and I gave admin rights and updated 
drivers
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Katherine Reynoso Nov 22, 2019 10:17 AM 
Started.
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Katherine Reynoso Nov 21, 2019 03:07 PM 
He is gone all day Friday. He wants a reimage and 
double checked all his items are backed up.
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Katherine Reynoso Nov 21, 2019 02:55 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Nov 21, 2019 09:49 AM 
Thomas needs help backing things to his Hdrive, 
and then needs to set a date for the upgrade. He 
will be in his office today from 2-3, and if no 
one can go by please call and ask to set up a 
time tomorrow.
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