Service Request Ticket - # 74608

Service Request Information

CONTACT Name Mercer, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2019 09:56 AM
Department Human Resources Phone 88963
Location Email mercerh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20170786[Edit Inv] (opens in a new window) Bldg/Room ITC 001
Service Tag Description Dell E-Port PlusII Replicator & 130W power adapter
Serial No. 3108856460076L127C Location PDR
TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 03, 2019 08:43 AM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Dec 03, 2019 08:43 AM 
Delivered new dock. Works just fine.
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Katherine Reynoso Dec 02, 2019 04:00 PM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Nov 27, 2019 12:16 PM 
returned the broken one USPS 9202394653012376936482
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Megan Thibeault Nov 27, 2019 12:16 PM 
The new one came in. It's on your desk :)
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Megan Thibeault Nov 26, 2019 11:01 AM 
Created a dispatch with Dell
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Megan Thibeault Nov 26, 2019 11:00 AM 
You have successfully submitted request WO12684343.
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Katherine Reynoso Nov 26, 2019 08:05 AM 
Gave it to Megan to warranty
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Katherine Reynoso Nov 21, 2019 11:25 AM 
It's on my desk
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Katherine Reynoso Nov 21, 2019 11:24 AM 
The charger lights up and works with other 
docking stations. However, this one does not 
turn on, nothing lights up on the dock. The 
computer has a hard time going in too because 
the connection area is worn out.
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Katherine Reynoso Nov 21, 2019 11:05 AM 
I gave her loaner dock 20160918[Edit Inv] and took her old 
one that might need to be warranted.
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Katherine Reynoso Nov 21, 2019 09:59 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Nov 21, 2019 09:56 AM 
Heather says that the docking station power button 
seems to be dead?
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