Service Request Ticket - # 74610

Service Request Information

CONTACT Name Tierney, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2019 10:22 AM
Department Facilities Services Phone 88087
Location Email tierneyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20190680[Edit Inv] (opens in a new window) Bldg/Room PP
Service Tag Description Brother ImageCenter Desktop Scanner#ADS-2800W
Serial No. U64278F9G306092 Location for use with PC desktop W#20130716
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Dec 09, 2019 04:42 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Anthony Franklin Dec 09, 2019 04:42 PM 
Set up and working.  They will need to contact 
telecom to activate ethernet port.
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Anthony Franklin Dec 09, 2019 11:56 AM 
****This is an email****
Yes, I will do that.
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Anthony Franklin Dec 09, 2019 11:55 AM 
****This is an email****
Hi Anthony and Tim,

Tim, Could you get a few people to move the 
desk out from Donna' open area so that Anthony 
can add the scanner to that computer?  It is 
against the window side of that open area where 
the student, Ashley, works.

Thanks!
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Anthony Franklin Dec 09, 2019 11:55 AM 
****This is an email****
Hi Laura, 

Did the workstation where the new Brother 
scanner is to be set up ever get moved to 
provide access to the network port on the wall?

Thanks,
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Anthony Franklin Dec 02, 2019 04:29 PM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Anthony Franklin Dec 02, 2019 04:29 PM 
Delivered.  Waiting on PP to move the workstation 
so I can reach the ethernet ports to set it up.
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Anthony Franklin Dec 02, 2019 01:22 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Anthony Franklin Dec 02, 2019 11:08 AM 
Request sent to Paul for network setup
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Anthony Franklin Nov 25, 2019 11:31 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Anthony Franklin Nov 25, 2019 11:31 AM 
****This is an email****
Hi Laura, 

Is this scanner going to be connected to the 
network, or will it just be connected to an 
individual computer by USB?

Thanks,
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Anthony Franklin Nov 25, 2019 11:31 AM 
Emailed Laura to find out whether they want the 
scanner networked or local.
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Megan Thibeault Nov 25, 2019 07:40 AM 
Task reassigned to Anthony Franklin.
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Megan Thibeault Nov 25, 2019 07:40 AM 
I can help with this, I have never set one up but it can't be too hard. There is one in Tricia's area we could look at if they want it setup with network.
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Tricia Flaherty Nov 21, 2019 10:22 AM 
This scanner W#20190680[Edit Inv] is on the inventory counter in ITC 008 
with copy of invoice that goes to PP.  Order contact is Laura 
Tierney but this does not go on her workstation but on an exempt 
office station W#20130716[Edit Inv] in PP office(please record room # in 
Inventory) .  Please discuss Docstar Setup with Tony Manso as that 
is what this particular scanner was purchase for use with.  Not sure 
if they plan to network or hook up locally with W#20130716[Edit Inv] as they 
did not indicate on the order.
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