Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Kimball, Cheri	Date	Nov 21, 2019 10:35 AM
	Department	The Research Institute	Phone
	Location		Email	kimballc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160397 (opens in a new window)	Bldg/Room	OFF
	Service Tag	4MRGPC2	Description	Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
	Serial No.	4mrgpc2	Location	Cheri Kimball
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2016005511
	Wired NIC	28:F1:0E:00:84:7E
	Wireless NIC	B8:08:CF:25:AF:AC
	Bluetooth NIC	B8:08:CF:25:AF:B0

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Dec 17, 2019 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Dec 17, 2019 09:55 AM	Delivered and helped Tonya East get set up with it	Add Attachment
Gino Salazar	Dec 13, 2019 01:12 PM	I'm going to transfer the folders from the SSD to a regular HD because it may be a while before she can come on campus and it would be nice to have the SSD free to be used for other things	Add Attachment
Gino Salazar	Dec 13, 2019 01:11 PM	She doesn't know what she's going to do about having to log in on campus and grab her stuff off the hard drive	Add Attachment
Gino Salazar	Dec 13, 2019 12:23 PM	Its sitting in the outbox	Add Attachment
Gino Salazar	Dec 13, 2019 10:20 AM	Cheri hit me back	Add Attachment
Gino Salazar	Dec 12, 2019 01:38 PM	Sent email to Aaron East	Add Attachment
Megan Thibeault	Dec 12, 2019 01:24 PM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Dec 12, 2019 01:24 PM	Please try contacting Aaron East about this user.	Add Attachment
Gino Salazar	Dec 12, 2019 01:19 PM	Sending another email	Add Attachment
Gino Salazar	Dec 05, 2019 10:19 AM	Still no response	Add Attachment
Gino Salazar	Nov 27, 2019 11:24 AM	I let her know that will have to grab her stuff off the SSD when she comes in	Add Attachment
Gino Salazar	Nov 27, 2019 11:17 AM	Also I sent her an email	Add Attachment
Gino Salazar	Nov 27, 2019 11:00 AM	It's sitting next to the computer	Add Attachment
Gino Salazar	Nov 27, 2019 10:55 AM	Her profile was backed up onto the SSD	Add Attachment
Megan Thibeault	Nov 25, 2019 07:44 AM	Note this is an off-campus user, they will need to come it to login. Did the files get backed up?	Add Attachment
Gino Salazar	Nov 22, 2019 02:52 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Nov 22, 2019 02:52 PM	It's imaging on stand up desk	Add Attachment
Gino Salazar	Nov 22, 2019 11:37 AM	This laptop has a very bad tackpad, like to the point where its unusable. I will throw a older mouse in the bag so they're able to use it	Add Attachment
Gino Salazar	Nov 21, 2019 01:27 PM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Nov 21, 2019 10:35 AM	Cheri needs to upgrade to windows 10, but she can't log in (for some reason) to back things up. A friend dropped it off for her, sorry for lack of info.	Add Attachment