Service Request Ticket - # 74614

Service Request Information

CONTACT Name Hammerle, Zachary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2019 11:07 AM
Department Campus Recreation/HWC Phone 88860
Location Email hammerlez@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150572[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5V5ZHB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5V5ZHB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201X from XXXX2015004715;

Wired NIC 18:66:DA:10:E8:94

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Dec 04, 2019 02:47 PM 
Status changed from (2) Scheduled to (5) Completed
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Joe Collinsworth Dec 04, 2019 11:57 AM 
Status changed from (1) Pending to (2) Scheduled
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Joe Collinsworth Dec 03, 2019 03:34 PM 
2:30 3
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Joe Collinsworth Dec 03, 2019 03:19 PM 
Might need office reinstalled, or try taking it off the domain 
and putting it back on. Could try an in place upgrade
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Joe Collinsworth Nov 26, 2019 11:02 AM 
11/27
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Katherine Reynoso Nov 26, 2019 08:05 AM 
Task reassigned to Joe Collinsworth.
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Katherine Reynoso Nov 26, 2019 08:04 AM 
He scheduled for 2:00PM 11/17. He knows to back 
everything up. He has a campus recreation software 
on his computer.
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Katherine Reynoso Nov 22, 2019 12:50 PM 
Looks like we will need to reimage his computer 
because a lot of the windows OS is broken. We will 
schedule for his reimage during Winter Break.
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Katherine Reynoso Nov 21, 2019 04:05 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Nov 21, 2019 11:08 AM 
anytime today
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Alix Karkanen Nov 21, 2019 11:07 AM 
****This is an email****
Hello,

I am having an issue getting windows 10 to follow 
the licencing process for Microsoft Word. Not 
sure how to update or allow to fully licence. HWC 
108

Thank You
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