Service Request Ticket

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Service Request Information

CONTACT	Name	Hopkins, Gareth	Date	Nov 21, 2019 02:37 PM
	Department	Natural Science Division	Phone	89395
	Location		Email	hopkinsg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190644 (opens in a new window)	Bldg/Room	NS 013
	Service Tag	4WH9B03	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4WH9B03	Location	Gareth Hopkins, Research Computer
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325; Clarivate Analytics EndNote X9 MAC/WIN VISA2019010064 OCT2019;
	Wired NIC	E4:54:E8:66:04:D6

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Dec 05, 2019 01:20 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Dec 05, 2019 01:20 PM	Okay he is going to contact Tom about network but apart from that he's all good	Add Attachment
Gino Salazar	Dec 05, 2019 12:46 PM	Delivered and set up, I just have to take an ethernet cable over and test the ports	Add Attachment
Alix Karkanen	Dec 05, 2019 11:41 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Dec 05, 2019 11:40 AM	No one came by. Will be in until 1, if not in, is in 021B.	Add Attachment
Megan Thibeault	Dec 04, 2019 11:12 AM	12/5 @11:15	Add Attachment
Megan Thibeault	Dec 04, 2019 11:12 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 04, 2019 10:56 AM	**This is an outgoing email** Hi Gareth, We were just following up with you regarding a service request that we have for you. (#74622) Description: NEW EQUIP SETUP: OptiPlex 7070 SFF for Research computer to NS 013 for Gareth Hopkins (order#11589) We were wondering when a good time for tech to come by and deliver your new computer. Thursday or Friday works best for us. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Dec 04, 2019 10:55 AM	has been installed	Add Attachment
Megan Thibeault	Dec 04, 2019 10:55 AM	ENDNOTEX9	Add Attachment
Peter Puettmann	Dec 04, 2019 10:40 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Dec 04, 2019 10:40 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Peter Puettmann	Dec 04, 2019 10:39 AM	still needs the Clarivate Analytics	Add Attachment
Peter Puettmann	Dec 04, 2019 09:53 AM	image is done. doing updates	Add Attachment
Peter Puettmann	Dec 04, 2019 08:26 AM	Task reassigned to Peter Puettmann.	Add Attachment
Tricia Flaherty	Nov 21, 2019 04:22 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 21, 2019 02:54 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Nov 21, 2019 02:54 PM	thi station is also getting Clarivate Analytics EndNote X9 MAC/WIN VISA2019010064 which is found at T:\Endnote\ENDNOTEX9	Add Attachment
Tricia Flaherty	Nov 21, 2019 02:37 PM	PC desktop NEW model 7070 W#20190644 and monitor W#20190645 are on the inventory counter and were purchased as a (secondary) Research computer for Gareth Hopkins NS013 . He also has two WD 2TB external hard drives that are on this order(W#20190699 & W#20190700)	Add Attachment