Service Request Ticket - # 74624

Service Request Ticket - # 74624

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Service Request Information

CONTACT	Name	Lin, Chien-Chun	Date	Nov 21, 2019 03:25 PM
	Department	Deaf Studies and Professional Studies	Phone	89305
	Location		Email	linc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170141 (opens in a new window)	Bldg/Room	RWEC 141
	Service Tag	F6LHHK2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	F6LHHK2	Location	12/31/2024 gave it to David Kunz
	CPU	Unknown
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	50:9A:4C:53:53:AC

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 04, 2019 01:06 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Dec 04, 2019 10:37 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Peter Puettmann	Dec 04, 2019 10:37 AM	Its labeled in front on Ginos Desk please deliver this during the users office hours from 1-3pm on wednesday. Thanks!!!	Add Attachment
Megan Thibeault	Dec 02, 2019 11:43 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Dec 02, 2019 11:43 AM	CPU at your desk	Add Attachment
Megan Thibeault	Dec 02, 2019 11:43 AM	Replaced G card	Add Attachment
Megan Thibeault	Nov 27, 2019 03:01 PM	graphics card fan is bad; cpu on my desk	Add Attachment
Megan Thibeault	Nov 27, 2019 03:00 PM	Create Dispatch: Success You have successfully submitted request SR1004520545.	Add Attachment
Gino Salazar	Nov 27, 2019 01:39 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Nov 27, 2019 07:52 AM	Task reassigned to Gino Salazar.	Add Attachment
Savannah Sharp Voss	Nov 26, 2019 01:27 PM	Task reassigned to UCS Tech.	Add Attachment
Savannah Sharp Voss	Nov 26, 2019 01:27 PM	Task reassigned to UCS Tech.	Add Attachment
Savannah Sharp Voss	Nov 26, 2019 01:27 PM	She would like to have her fan cleaned (This appears to be the issue) between Noon and 2pm on 11/27.	Add Attachment
Savannah Sharp Voss	Nov 21, 2019 03:44 PM	Task reassigned to Service Request Desk.	Add Attachment
Savannah Sharp Voss	Nov 21, 2019 03:44 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Savannah Sharp Voss	Nov 21, 2019 03:31 PM	Sent an email asking what kind of noises and when someone could take a look.	Add Attachment
Savannah Sharp Voss	Nov 21, 2019 03:25 PM	**This is an email** Hello UCS, My computer (the box under the table) has been making very loud noises quite frequently. It all started when it's upgraded to Windows 10 a couple of weeks ago. I am wondering if that's something you can look into? The serial number I have is # 20170142. Thanks, Chien	Add Attachment