Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 21, 2019 04:50 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140647 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ169F8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298 ; Adobe CC2015* subscription SERIALIZED DESKTOP from Order#9442 SEPT2016 SR61402
	Wired NIC	98:5A:EB:CD:B5:D4
	Wireless NIC	AC:29:3A:94:27:BD
	Bluetooth NIC	AC:29:3A:94:27:BE

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Nov 22, 2019 10:16 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Anthony Franklin	Nov 22, 2019 10:16 AM	Reinstalled printer with correct driver. Working now	Add Attachment
Savannah Sharp Voss	Nov 21, 2019 04:51 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Savannah Sharp Voss	Nov 21, 2019 04:51 PM	**This is an email** Hello UCS, Thank you for coming in yesterday to fix my adobe problem. I do have another problem, however. When I try to print on Adobe inDesign, the print settings are off. I normally print in A3, but it continues to print on US Letter. I’ve compared my print settings to another computer’s settings, and I noticed that the PPD is different (I’m not sure what PPD is, but I’m assuming that’s the problem). On the other computer, the PPD is connected to Xerox settings while mine is connected to a generic printer settings. Is there any way to fix this? I will have to leave soon. --	Add Attachment
Savannah Sharp Voss	Nov 21, 2019 04:50 PM	Kyle Morden kmorden17	Add Attachment