Service Request Ticket

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CONTACT	Name	Shumake, Jessica	Date	Nov 22, 2019 08:45 AM
	Department	Business Services	Phone	88169
	Location		Email	shumakej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180973 (opens in a new window)	Bldg/Room	AD 101B
	Service Tag		Description	Xerox Phaser 3260/DI Monochrome Laser Printer
	Serial No.	SK8A260508	Location	Jessica Shumake, Collections Agent
	Model	Phaser 3260DI	Hostname
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack ; USB LOCAL PRINTER ONLY	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:98:4E:3C:82:78

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 21, 2020 02:45 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Feb 11, 2020 07:36 AM	Tracking Number: 1Z 6V0 143 90 3659 Reference Number: RMA 5393205	Add Attachment
Shandelle Plasker	Feb 10, 2020 10:30 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Feb 10, 2020 10:30 AM	Installed new printer and brought old one back. Left VM for old printer pickup. Waiting for call back.	Add Attachment
Shandelle Plasker	Feb 07, 2020 10:26 AM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
Shandelle Plasker	Feb 07, 2020 10:26 AM	Recieved a replacement printer. Jessica is out today so I will contact her Monday to install.	Add Attachment
Shandelle Plasker	Jan 29, 2020 02:41 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Jan 29, 2020 02:41 PM	A replacement machine is being sent. I need to send back the broken one once the replacement arrives.	Add Attachment
Anthony Franklin	Jan 24, 2020 02:24 PM	Task reassigned to Shandelle Plasker.	Add Attachment
Anthony Franklin	Jan 21, 2020 05:00 PM	Priority changed from (5) Low Priority to (3) Priority.	Add Attachment
Anthony Franklin	Jan 21, 2020 05:00 PM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Anthony Franklin	Jan 21, 2020 05:00 PM	Needs credit card to place $100 hold. We will need to ship the printer back to xerox who will then send out a replacement and refund the $100 as soon as they recieve the old printer.	Add Attachment
Anthony Franklin	Dec 05, 2019 11:36 AM	Waiting for tech	Add Attachment
Anthony Franklin	Dec 05, 2019 11:36 AM	Status changed from (5) Completed to (3) Order in Process	Add Attachment
Anthony Franklin	Dec 05, 2019 11:35 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Anthony Franklin	Dec 05, 2019 11:35 AM	Mo fixed it	Add Attachment
Anthony Franklin	Dec 04, 2019 01:23 PM	Status changed from (2) Scheduled to (3) Order in Process	Add Attachment
Anthony Franklin	Dec 02, 2019 09:50 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Anthony Franklin	Nov 27, 2019 03:25 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Anthony Franklin	Nov 27, 2019 03:25 PM	Xerox support ticket #25104194 - Xerox technician coming to fix it.	Add Attachment
Anthony Franklin	Nov 25, 2019 02:49 PM	Called Xerox - our records have incorrect serial number. Need to go physically look at printer for SN#.	Add Attachment
Anthony Franklin	Nov 25, 2019 09:07 AM	Grinding sound likely due to jam in the fuser motor, however, the fuser for this model is not something that we can purchase and install. It requires a Xerox tech.	Add Attachment
Anthony Franklin	Nov 22, 2019 02:24 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Anthony Franklin	Nov 22, 2019 02:24 PM	Horrible sound. Will need a Xerox tech.	Add Attachment
Anthony Franklin	Nov 22, 2019 10:16 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Stephanie Magee	Nov 22, 2019 08:45 AM	Task reassigned to Anthony Franklin.	Add Attachment
Stephanie Magee	Nov 22, 2019 08:45 AM	**This is an email** Hello, It sounds like I have a perper jam in my office printer (20180973) when I try and print. While I unstuck the paper that was in there it still will not print correctly and continuously jams. Can you come look at it when you have time? I will be in my office all day until 4pm, Monday- Wed 8-3:15, 4:15-5. Whenever you have time will work for me. :) I have: - Cleared the jam, would make a funny grinding sound and re-jam - Cleared jam, turned off the printer, unplugged the printer, waited probably an hr because I honestly forgot and then replugged it back in. Thank you, Jessica Shumake Revenue Agent II Accounting and Business Services	Add Attachment