Service Request Ticket

Service Request Information

CONTACT	Name	Scroggins, Beth	Date	Nov 22, 2019 09:45 AM
	Department	Student Health & Counseling Center	Phone	88845
	Location		Email	scrogginsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170388 (opens in a new window)	Bldg/Room	SHCC 201
	Service Tag	9G3T0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3T0M2	Location	Beth Scroggins, SHCC Director
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:9F:1E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 16, 2019 08:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 16, 2019 08:31 AM	she got it done	Add Attachment
Peter Puettmann	Dec 11, 2019 09:15 AM	**This is an outgoing email** Hi Beth, We were just following up with you regarding a service request that we have for you. (#74628) Description: DELIVER AND SETUP: Kensington Expert Mouse Wireless Trackball on PCW#20170388 SHCC201 (order11702) We were wondering if you were able to set it up or if you still needed a techs assistance? Thanks for your time and have a great day! Thanks, Peter Puettmann	Add Attachment Public
Peter Puettmann	Nov 22, 2019 12:18 PM	delivered. she will call when she has time for setup	Add Attachment
Peter Puettmann	Nov 22, 2019 12:17 PM	Task reassigned to Peter Puettmann.	Add Attachment
Tricia Flaherty	Nov 22, 2019 09:45 AM	The mouse and a COPY of invoice to go to end user is on the Inventory counter SHELF in ITC008. Secondary contact for this mouse setup can be Trisha Guy since it is going on PC desktop for end user. Make sure to load drivers and software for end user to be able to customize buttons and functions.	Add Attachment