Service Request Ticket - # 74629

Service Request Information

CONTACT Name Jennings, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 22, 2019 10:23 AM
Department University Computing Solutions Phone 14018
Location Email jenningsr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190686[Edit Inv] (opens in a new window) Bldg/Room VAL
Service Tag BSSKYY2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. BSSKYY2 Location Dining laptop (contact Ryan Jennings)

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC 4C:1D:96:9A:3A:B2


Bluetooth NIC 4C:1D:96:9A:3A:B6


AUX NIC 98:E7:43:D5:E3:B4


USB Dongle NIC 00:24:9B:52:01:E5

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Dec 09, 2019 01:24 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Joe Collinsworth Dec 09, 2019 12:08 PM 
ready to go
 Add Attachment
Bradley Karkanen Dec 09, 2019 11:37 AM 
Task reassigned to Joe Collinsworth.
 Add Attachment
Bradley Karkanen Dec 09, 2019 11:37 AM 
Ryan called and said the people are calling him and 
asking where it is.
 Add Attachment
Bradley Karkanen Dec 09, 2019 11:36 AM 
I started the image on this. It should be done. It is on 
the stand up desk.
 Add Attachment
Tricia Flaherty Nov 22, 2019 10:23 AM 
This laptop W#20190686[Edit Inv] is on the inventory counter in 
ITC008 with an Invoice and NEw Equip Setup form.  Ryan 
Jennings is the order contact but he may direct you to 
Kyle Morrell also but order doesn't mention any specifics 
for location delivery or usage other then Dining laptop
 Add Attachment