Service Request Ticket - # 74636

Service Request Ticket - # 74636

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Service Request Information

CONTACT	Name	Harvey, Ronald	Date	Nov 22, 2019 12:09 PM
	Department	Humanities Division	Phone	88308
	Location		Email	harveyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130539 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WL8FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:AF:2D

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Tracking

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Dec 03, 2019 11:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Dec 03, 2019 11:59 AM	Fixed	Add Attachment
Alix Karkanen	Dec 03, 2019 11:15 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Alix Karkanen	Dec 03, 2019 11:15 AM	Will be in until noon	Add Attachment
Anthony Franklin	Dec 02, 2019 11:11 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Dec 02, 2019 11:11 AM	Emailed to set up meeting	Add Attachment
Anthony Franklin	Dec 02, 2019 09:57 AM	Did not answer. Will follow up again this afternoon.	Add Attachment
Anthony Franklin	Dec 02, 2019 09:18 AM	Walked out to Maaske again this morning. Neither were there. Will check again at 9:30.	Add Attachment
Anthony Franklin	Nov 27, 2019 03:13 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Alix Karkanen	Nov 26, 2019 11:20 AM	CJ secretary will not be in to let you in until 12?	Add Attachment
Alix Karkanen	Nov 26, 2019 11:18 AM	Will be out of office, secretary can let you in	Add Attachment
Anthony Franklin	Nov 25, 2019 02:49 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Nov 25, 2019 02:49 PM	**This is an email** Hi Jennifer, Ron contacted me regarding ongoing network issues with his computer and said you would be able to get me into his office. Is there a time this afternoon when you will be available? Thanks,	Add Attachment
Megan Thibeault	Nov 25, 2019 07:45 AM	Task reassigned to Anthony Franklin.	Add Attachment
Megan Thibeault	Nov 25, 2019 07:45 AM	Can you go check this out today please	Add Attachment
Alix Karkanen	Nov 22, 2019 12:09 PM	**This is an email** This message is for Stephanie, or anyone at the helpdesk. I'm replying to a message about fixing my computer in 313 Maaske, which has an Internet connection problem. Jennifer Moreno, in Maaske 204, can let you into my office. She will be there from now until 2:30. My hunch is the fix will not take you long at all! Thank you very much. Best, Ron Harvey English Studies Dept.	Add Attachment