Service Request Ticket - # 74638

Service Request Information

CONTACT Name Timken, Gay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 22, 2019 02:40 PM
Department Health & Exercise Science Phone 88217
Location Email timkeng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190685[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
Serial No. FVFZP20AL414 Location Loaner

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:53:79:15


Bluetooth NIC A4:83:E7:2F:74:3F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

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Entered by Date Memo
Katherine Reynoso Dec 10, 2019 09:58 AM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Dec 10, 2019 09:58 AM 
She picked it up.
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Peter Puettmann Nov 27, 2019 09:37 AM 
Task reassigned to Katherine Reynoso.
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Peter Puettmann Nov 27, 2019 09:37 AM 
Task reassigned to Katherine Reynoso.
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Peter Puettmann Nov 27, 2019 09:37 AM 
could you do this? its on a tuesday.
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Peter Puettmann Nov 27, 2019 09:04 AM 
****This is an outgoing email****
Hi Gay,

I need some additional information regarding service request #74638

Description: GFA SETUP: Apple 13in MacBook Pro Touch Bar SpcGry  W#20190685[Edit Inv] for Gay Timknen to repalce W#20150417[Edit Inv] RWEC242

Your computer is ready for delivery! When would be a good time for a Tech to come by and set this up for you? Or if you would rather, you could come to our office between 8-5 on weekdays and we can set it up here. We will be closed for Thanksgiving and the friday after but will resume regular hours on Monday the 2nd. Hope to hear from you soon and have a good break! 

--Peter
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Tricia Flaherty Nov 26, 2019 12:04 PM 
rec'd last MonoPrice adapter I will try to find bag and put it 
with it. Monoprice USB Type-C to 4K HDMI, Single Link DVI 
and VGA Passive Adapter, Black #21607 on VISA201901025
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Megan Thibeault Nov 25, 2019 07:40 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Nov 25, 2019 07:40 AM 
Can you start the image on this please
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Tricia Flaherty Nov 22, 2019 02:46 PM 
One of the USB-C adapters has not arrived yet but when it 
does we can either add to laptop or deliver separately,  
Monoprice USB Type-C to 4K HDMI, Single Link DVI and 
VGA Passive Adapter, Black #21607 on VISA2019010250;
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Tricia Flaherty Nov 22, 2019 02:42 PM 
I had a note to make Tech MEgan...but I can't remember 
why
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Tricia Flaherty Nov 22, 2019 02:41 PM 
Task reassigned to Megan Thibeault.
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Tricia Flaherty Nov 22, 2019 02:40 PM 
new MAC laptop W#20190685[Edit Inv] for replacement of 
W#20150417[Edit Inv] for Gay Timken is on the Inventory Counter 
shelf with GFA Setup form.
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