Service Request Ticket - # 74640

Service Request Information

CONTACT Name St Clair, Kent   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 22, 2019 04:05 PM
Department Phone 88813
Location Email stclairk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130462[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KLW0X4F9VM Location Hannah Warner

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from P0092900 [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Kent St. Clair) FEB2017

Wired NIC 70:CD:60:F3:7B:33


Wired NIC 70:CD:60:F3:7A:1A


Wireless NIC 18:AF:61:B8:8D:4C


Bluetooth NIC 18:AF:61:B8:8D:4D

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Nov 27, 2019 01:33 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Nov 27, 2019 01:33 PM 
Reinstalled
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Joe Collinsworth Nov 26, 2019 03:18 PM 
check in tomorrpw
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Joe Collinsworth Nov 26, 2019 03:16 PM 
https://forum.filezilla-project.org/viewtopic.php?t=50573
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Joe Collinsworth Nov 26, 2019 11:01 AM 
Sophos is blocking filezilla, need to find new version to 
install
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Brittany Franklin Nov 26, 2019 08:34 AM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Nov 26, 2019 08:22 AM 
In Todd 120, wants done between 9-10, will leave 
computer logged in
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Brittany Franklin Nov 22, 2019 04:05 PM 
Sophos couldn't remove the PUA, so if one of you would do that, that'd be great :)

From Sophos:

What happened: We could not clean up a potentially unwanted application (PUA).
Where it happened: W20130462
Path: /Volumes/FileZilla/FileZilla.app/Contents/MacOS/scissorsbird
What was detected: InstallCore
User associated with device: W20130462\stclairk
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