Service Request Ticket - # 74644

Service Request Ticket - # 74644

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	DeVoe, Cinda	Date	Nov 25, 2019 08:17 AM
	Department	College of Liberal Arts and Sciences	Phone	88206
	Location		Email	devoec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171055 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	CSDJRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSDJRP2	Location	Parts Pile
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:D4:B6

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Tracking

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Nov 25, 2019 09:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Nov 25, 2019 09:07 AM	Walked her through sign-on. Working now.	Add Attachment
Stephanie Magee	Nov 25, 2019 08:23 AM	Seems like shes trying to open an adobe file without adobe	Add Attachment
Stephanie Magee	Nov 25, 2019 08:23 AM	**This is an email** It goes away but once I click on it again to open it up and print it off, the pop up comes up again. My computer is #: 20171055 Natural Science Room 104 Thank you, Stephanie.	Add Attachment
Megan Thibeault	Nov 25, 2019 08:20 AM	Task reassigned to Anthony Franklin.	Add Attachment
Stephanie Magee	Nov 25, 2019 08:18 AM	But it looks like Adobe is asking for a sign in before she can print a document, I am waiting for more information on the problem from her	Add Attachment
Stephanie Magee	Nov 25, 2019 08:18 AM	I for some reason can't attach the screenshot at the moment ?-?	Add Attachment
Stephanie Magee	Nov 25, 2019 08:17 AM	**This is an email** Hi Stephanie, So in this case, I have a class schedule change sheet to print off from the Biology department. This is the pop-up that I’m getting. It’s like I can’t print the form off until I’ve logged in or signed up for this “shared device”	Add Attachment
Stephanie Magee	Nov 25, 2019 08:17 AM	**This is an email** Hello, This morning I brought up an email from a vendor so that I could print off the invoice they emailed me. There has never been a problem, but today, I’m being asked to log into something just to print the invoice off. Also, this company sent something that is asking the following: I’ve never heard of invoicesnsm@wou.edu Analytik Jena US LLC \| 2066 W. 11th Street, Upland, CA 91786 Unsubscribe invoicesnsm@wou.edu About Constant Contact Sent by sales@us.analytik-jena.com in collaboration with	Add Attachment