Service Request Ticket - # 74645

Service Request Information

CONTACT Name Jennings, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2019 09:05 AM
Department Deaf Studies and Professional Studies Phone
Location Email jenningsmj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160444[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 78ZLSC2 Description Dell Latitude E7270 laptop
Serial No. 78ZLSC2 Location PDR pile - drive out

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 10 Enterprise 64bit Software Microsoft Windows VDA license from P0102602 and VMware Academic Horizon 7 Enterprise with SNS from P0101072

Wired NIC 18:DB:F2:35:88:6F


Wireless NIC F0:D5:BF:A1:2A:A7


Bluetooth NIC F0:D5:BF:A1:2A:AB

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jan 03, 2020 04:43 PM 
Task reassigned to Joe Collinsworth.
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Stephanie Magee Dec 23, 2019 03:51 PM 
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Dec 23, 2019 03:51 PM 
back in in box
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Stephanie Magee Dec 04, 2019 08:38 AM 
Task reassigned to Service Request Desk.
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Stephanie Magee Dec 04, 2019 08:38 AM 
Status changed from (5) Completed to (1) Pending
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Joe Collinsworth Nov 27, 2019 01:53 PM 
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Nov 27, 2019 01:50 PM 
Status changed from (5) Completed to (1) Pending
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Stephanie Magee Nov 27, 2019 01:50 PM 
To be returned around December 23rd
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Stephanie Magee Nov 27, 2019 01:40 PM 
TRaded 20160444[Edit Inv] for 20140327[Edit Inv]
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Savannah Sharp Voss Nov 26, 2019 03:23 PM 
Status changed from (1) Pending to (5) Completed
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Savannah Sharp Voss Nov 26, 2019 03:23 PM 
Status changed from (5) Completed to (1) Pending
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Savannah Sharp Voss Nov 26, 2019 03:23 PM 
Micheal picked up the laptop + charger, hardwired 
in. Will return on 12/23.
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Joe Collinsworth Nov 26, 2019 03:17 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Nov 26, 2019 02:46 PM 
****This is an outgoing email****
Hi Michael,

Regarding service request #74645

Description: *11/26 afternoon pick up* loaner dell laptop 

Your loaner is ready to be picked up, come by UCS or let me 
know and I'll bring it over for you.
Thank you
Joe
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Joe Collinsworth Nov 26, 2019 02:45 PM 
Ready, in outbox
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Stephanie Magee Nov 26, 2019 08:35 AM 
Task reassigned to Joe Collinsworth.
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Stephanie Magee Nov 25, 2019 09:05 AM 
Would like a loaner dell to pick up 11/26 in the 
early afternoon
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