Service Request Ticket - # 74654

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2019 12:20 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20181481[Edit Inv] (opens in a new window) Bldg/Room WUC 145
Service Tag BTJYDX2 Description Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
Serial No. BTJYDX2 Location Break Room for classified employees

CPU intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; TRANSFER FROM W#20110682: WASPLABELER +Barcode Maker 1 User from P0096269;

Wired NIC 6C:2B:59:E7:62:D0


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public

Entered by Date Memo
Joe Collinsworth Dec 19, 2019 03:54 PM
Task reassigned to Joe Collinsworth.
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Anthony Franklin Dec 16, 2019 08:45 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Anthony Franklin Dec 16, 2019 08:45 AM
Installed GreenSpot - Working now.
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Anthony Franklin Dec 09, 2019 10:16 AM
Priority changed from (4) Moderate Priority to (5) Low Priority.
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Anthony Franklin Dec 02, 2019 11:13 AM
Status changed from (2) Scheduled to (7) Waiting for Contact
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Anthony Franklin Dec 02, 2019 11:13 AM
****This is an email****
Hi Chelsee, 

In order to address the issue with print screen 
and to set default printers, I'll need you to 
be logged in and present.  When would be a good 
time to meet this week?

Thanks,
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Anthony Franklin Nov 26, 2019 08:18 AM
Status changed from (1) Pending to (2) Scheduled
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Anthony Franklin Nov 26, 2019 08:18 AM
Need her present and logged in.  Holding until 
after Thanksgiving
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Anthony Franklin Nov 25, 2019 01:39 PM
Priority changed from (3) Priority to (4) Moderate Priority.
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Stephanie Magee Nov 25, 2019 12:41 PM
****This is an email****
Looks like the restart helped and I was able to 
print a PDF to the printers I wanted using 
Adobe.

But, if the tech could come out while I am gone 
to look at the print screen issue and the photo 
printing issue, that would be great. For the 
photos I would like to print to either Optics 
or Tank printer. For the printscreen, I would 
like the default printer to be Tank (on 
threesisters).
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Stephanie Magee Nov 25, 2019 12:41 PM
Chelsee is out of the office at 1 but would like 
someone to stop by while shes gone, if possible***
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Stephanie Magee Nov 25, 2019 12:41 PM
Priority changed from (2) High Priority to (3) Priority.
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Stephanie Magee Nov 25, 2019 12:20 PM
Priority changed from (3) Priority to (2) High Priority.
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Stephanie Magee Nov 25, 2019 12:20 PM
Had her reboot one mroe time, please stop by after 
lunch
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Stephanie Magee Nov 25, 2019 12:20 PM
****This is an email****
I tried a couple different PDF's with no luck. 
The adobe pop up said "Sorry something went 
wrong"  "This is likely an issue on our end, 
please check internet connection". Should I 
restart my computer again? I haven't restarted 
it since the WOU homepage crash.

Chelsee
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Stephanie Magee Nov 25, 2019 12:20 PM
****This is an email****
Greetings,

I recently got a new CPU. I am having trouble 
printing PDF's and photos to my default 
printer. I select the correct printer and 
nothing. I can print word or stuff from the 
internet with no issues. CPU number is 
20181481[Edit Inv]. I feel like it is a setting, but I am 
just not sure where to start.

Thanks

Chelsee
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Stephanie Magee Nov 25, 2019 12:20 PM
Can print everything except a PDF 
Tried edge and adobe with no luck. no error codes 
or messages. Just wont print 
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