Service Request Ticket - # 74656

Service Request Information

CONTACT Name Hemdrickson, Delaney   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2019 01:34 PM
Department Human Resources Phone 88139
Location Email hendricksond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130521[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WG8FZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop SEPT2017

Wired NIC F8:B1:56:C5:A2:F7

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Nov 26, 2019 03:02 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Nov 26, 2019 03:02 PM 
Finished and set up. She has printers, admin 
rights and vlc.
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Katherine Reynoso Nov 26, 2019 11:56 AM 
Got this station started.
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Katherine Reynoso Nov 26, 2019 08:56 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Nov 25, 2019 04:20 PM 
Status changed from (1) Pending to (2) Scheduled
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Katherine Reynoso Nov 25, 2019 04:20 PM 
She said she will back up all her information. We 
will do a reimage (fresh reinstall).
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Natalie Plasker Nov 25, 2019 01:34 PM 
Needs to be updated from windows 7 to windows 10.
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