Service Request Ticket - # 74659

Service Request Information

CONTACT Name Hanson, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2019 03:34 PM
Department Campus Public Safety Phone 88481
Location Email hansonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160946[Edit Inv] (opens in a new window) Bldg/Room PS Squad Room
Service Tag 1573LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1573LH2 Location Officer Station- East Wall

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:46:0A:B5

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jan 03, 2020 04:01 PM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Jan 03, 2020 04:01 PM 
dojne!
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Peter Puettmann Jan 02, 2020 11:34 AM 
all computers updated. Needs dscontrol point on front desk computer. 

Waiting on sims to tell me about software compatability for another cpu
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Peter Puettmann Jan 02, 2020 08:03 AM 
Check on Chiles' computer and start image on front desk computer: W#20141243[Edit Inv]
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Megan Thibeault Dec 31, 2019 10:28 AM 
Task reassigned to Peter Puettmann.
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Bradley Karkanen Dec 31, 2019 08:44 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Dec 16, 2019 11:48 AM 
Changing to 12/31
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Natalie Plasker Dec 04, 2019 11:12 AM 
Called with the second WOU# 20160948[Edit Inv]
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Alix Karkanen Dec 04, 2019 10:18 AM 
Task reassigned to UCS Tech.
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Alix Karkanen Dec 04, 2019 10:07 AM 
Misunderstanding. Its 20160946[Edit Inv] . Rebecca will call 
with hers in a bit
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Stephanie Magee Dec 04, 2019 08:36 AM 
Task reassigned to Allison Karkanen.
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Stephanie Magee Dec 04, 2019 08:36 AM 
This WOU # isnt connected to anything 
Is this a mac update or a windows?
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Alix Karkanen Nov 25, 2019 03:34 PM 
Dec 24th, public safety would like two machines 
updated. 20160746[Edit Inv] and they will get us the other 
number asap.
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