Service Request Ticket

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Service Request Information

CONTACT	Name	Harvey Horning, Christine	Date	Nov 26, 2019 10:31 AM
	Department	Criminal Justice	Phone	89712
	Location		Email	harveyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160981 (opens in a new window)	Bldg/Room	MA 226
	Service Tag	15B5LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15B5LH2	Location	Christine Harvey Horning, NTT Criminal Justice
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:0B:52

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 19, 2019 09:41 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joe Collinsworth	Dec 19, 2019 09:41 AM	Done	Add Attachment
Alix Karkanen	Dec 19, 2019 09:40 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Dec 18, 2019 07:58 AM	**This is an outgoing email** Hi Christine, I need some additional information regarding service request #74666 Description: Reimage to windows 10 Sorry we missed you last week. We have been fixing some problems with the update process and I would like to begin the upgrade on your computer now. Let me know if you want us to go ahead with the upgrade and if you're not on campus I can have someone let me in to your office and get started on it. Thank you Joe	Add Attachment Public
Joe Collinsworth	Dec 10, 2019 11:03 AM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Dec 10, 2019 11:03 AM	She'll be in the office 12:30-2:30 on wednesday	Add Attachment
Alix Karkanen	Dec 09, 2019 03:50 PM	Hit the button, still not working, needs someone to come by again.	Add Attachment
Joe Collinsworth	Dec 09, 2019 02:27 PM	Showed her how to do it, she's gonna let us know when to come finish it up	Add Attachment
Joe Collinsworth	Dec 09, 2019 02:07 PM	**This is an outgoing email** Hi Christine, Regarding service request #74666 Description: 12/5 Reimage to windows 10 I found out that the windows update will run better on your computer if we start it manually. You can start it by opening the Software Center app and clicking on "Upgrade to Windows 10", and let it go. It would be best to start this right before leaving for the day as it can take several hours to complete. If you are still in the office I can come walk you through this I'll be leaving at 2:30 today. Thank you Joe	Add Attachment Public
Joe Collinsworth	Dec 09, 2019 01:59 PM	She still needs to be imaged	Add Attachment
Natalie Plasker	Dec 09, 2019 10:23 AM	called and would like this to be moved to 11:30	Add Attachment
Joe Collinsworth	Dec 09, 2019 10:08 AM	@11	Add Attachment
Alix Karkanen	Dec 05, 2019 08:20 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Dec 04, 2019 10:24 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 04, 2019 10:19 AM	In the group to get the update tonight	Add Attachment
Gino Salazar	Nov 26, 2019 11:55 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Nov 26, 2019 11:53 AM	She wants her computer reimaged to windows 10 on thursday next week 12/5. Anytime works	Add Attachment
Megan Thibeault	Nov 26, 2019 10:32 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Nov 26, 2019 10:31 AM	When Christine gets through the log in of viewing a PDF, it never loads anything. She also needs to be updated to Windows 10, but would like help backing everything to her Hdrive.	Add Attachment