Service Request Ticket - # 74667

Service Request Information

CONTACT Name Meaney, Marina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 26, 2019 10:53 AM
Department The Research Institute Phone 89434
Location Email meaneym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190348[Edit Inv] (opens in a new window) Bldg/Room TODD 223
Service Tag HPFG0Z2 Description Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
Serial No. HPFG0Z2 Location ERS workstations, Marina Meaney

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC DC:71:96:2F:4B:85


AUX NIC 98:E7:43:AF:F5:F9

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 26, 2019 11:54 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 26, 2019 11:54 AM 
Helped her run updates on the program, it wasn't an admin 
right issue though, she just didn't know how to do it. It was 
a special software they use in TRI
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Gino Salazar Nov 26, 2019 10:58 AM 
Task reassigned to Gino Salazar.
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Alix Karkanen Nov 26, 2019 10:53 AM 
It sounds like Marina is trying to update a 
software and needs admin rights
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