Status changed from (7) Waiting for Contact to (5) Completed

We've changed group permissions for that folder 
as a workaround.  Would you guys please run 
that test again on Monday to see if it's 
working?

Thanks,

****This is an email****
Hi Bonnie and Kyle, 

Narrowing down our DocStar troubleshooting, 
would you guys please test these:  

1.  When you scan with the new Brother scanner, 
does the document show up in the destination 
folder on the computer? 
\\groupa.wou.edu\groupa\dining\doc_management\b
izserv-ap

2.  Does DocStar pull the documents within 30 
minutes? (it should be 10, but give it an extra 
20 to be sure)

Let me know the status of these once you test 
them, and we'll go from there.  

Thanks,

Tony to Anthony

I will call her and see if I can figure out 
what's going on
she says that she has to run a program on her 
computer in order to use the scanner, and it's 
a pain to have to do that for every invoice
can you set up her scanner like Joanie's? 
Joanie just presses a couple of buttons on the 
scanner itself and drops the paper in

****This is an email****
Hey Bonnie and Kyle,

I just emailed Tony about this.  I asked him to 
get in contact with Bonnie and see if they can 
figure it out.  Unless the folder I have it 
pointed to is wrong, which it doesn't sound 
like, it's an issue on the DocStar end.  

I'll keep you updated with what Tony says.  

Thanks,

Status changed from (1) Pending to (7) Waiting for Contact

Called, said it didn't install right, shes still 
having trouble scanning documents.

Task reassigned to Anthony Franklin.

This scanner W#20190702 is on the inventory counter in 
ITC 008 and is due to go to Bonnie Sherrill in Housing 
with order contact being Ryan Jennings. This is for use 
with Docstar and will be hooked up via USB to PC 
desktop VAL128 W#20160271