Status changed from (1) Pending to (5) Completed

Left vm

****This is an email****
Hi Joanie, 

Thanks for writing to us!

I've adjusted your serial number SL2-21NDG-WV1J2-
1MN0-K3NA to allow you to reinstall your Articulate 
Storyline software. You can download the latest version 
of the Storyline installer here:
https://www.articulate.com/downloads/storyline-2

Here's how to install Storyline:
http://www.articulate.com/support/storyline-2/how-to-
install-articulate-storyline-sl2

And here's how to activate Storyline with your serial 
number:
http://www.articulate.com/support/storyline-2/how-to-
activate-articulate-storyline-sl2

In the future, if you need to transfer your Storyline 
license from one computer to another or reinstall on the 
same computer, follow the steps outlined here:
http://www.articulate.com/support/storyline-2/how-to-
transfer-articulate-storyline-from-one-computer-to-
another-sl2
 
Let me know if you need anything else!

Mohan Bohara
Customer Support Representative 
Articulate Support - https://articulate.com/support/

****This is an email****
Hi Joanie,

Thanks so much for submitting your support case. We’ve 
received it and we’ll be in touch as soon as possible to 
help. If you're having problems with a specific file, please 
upload it — that way we can give you more targeted 
help.

Usually you'll hear from us within one business day, but 
since it’s the holiday season, it might take a little longer. 
Much of our support team will be home with their 
families from November 28 - 29. We’ll get back to you as 
soon as we’re back in the office.

In the meantime, you might find useful info in our 
community forums, where 800,000+ e-learning pros are 
answering questions and sharing their tips every day.

For your reference, here are your case details:

Case Number: 02056937
Reference ID: ref:_00D30Txo._500f31MxyPv:ref
Case Details: Hard drive for Faculty workstation died and 
need to have this license deactivated in order to 
reactivate on new workstation for end user.

We'll be in touch soon. Have a good day!

Justin Grenier
Senior Director of Client Services

Articulate 360 Storyline license was on 20140727 
and now needs to be moved to 20190536